Product Owner

Product Owner

Agensi Pekerjaan EPS Consultants Sdn Bhd
Kuala Lumpur
5-8 years
Not Specified

Job Description

Client Background: A leading IT services company, a digital transformation and outsourcing partner of choice for clients in all industries across the Pan-Asia region. With their data center coverage and innovative Infinitum solutions suite, including Cloud, Advanced Analytics, AI, Digital and IoT solutions, they have digitally transformed businesses across many industries, revolutionizing the way they operate, and transforming customer experiences along the way.
They have Pan-Asia regional presence in Singapore, Malaysia, the Philippines, Hong Kong, Macau, Taiwan and mainland China with 14 office locations across the region.
Location: Bangsar South, KL
Position: Product Owner
Headcount: 1
Tenure: Permanent
Job Description

  • Own product end to end for products or features with high level of complexity and scope. This includes creating, managing, maintaining and communicating product vision, strategy, roadmap and priorities.

  • Drive continuous improvements to the products with focus on growth, customer satisfaction and retention.

  • Partner with business and internal/external stakeholders to analyze and translate the voice of customer, data and market intelligence into actionable insights for driving customer experience across traditional and digital channels

  • Translate product strategy by writing detailed features and user stories consumable for development teams for highly complex products.

  • Define and write product backlogs and drives prioritization within one or multiple agile teams.

  • Monitor released products, set and monitor appropriate KPIs to ensure products are meeting their goals.

  • Collaborate with Architect and Dev teams to ensure technical debt and long-term technical investment is factored into roadmap.

  • Provide support to all cross-function teams internally and externally for guidance in understanding business processes and requirements. And work with sales/presales teams together for regional deal pursuit


  • Bachelor’s degree or above in Marketing, Arts, Business or Computer Science

  • 8+ years of relevant Product Management experience in an agile software product development environment.

  • Has strong experience and knowledge in end-to-end processes and strong in at least one of the Telecom areas:

  • Customer Care and Management

  • Order Management & Fulfillment

  • Service Provisioning

  • CPQ

  • POS and Retail operations

  • Inventory and Resource Management

  • Service Assurance

  • Workforce Management

  • Billing and Charging

  • Experience working with senior management and software development teams through a combination of employees and vendors, both locally and in multiple sites.

  • Experience working with vendor partners in a technical and commercial capacity.

  • Strong knowledge of Agile and SCRUM methodology including Feature, Epic and User Story development

  • A good team player with analytical & problem-solving skills, self-motivated, positive attitude, fast-learning, energetic, able to perform in challenging environment and has good interpersonal skills.

  • Excellent verbal and written communication in English

  • Strong business strategy and product marketing acumen.

Agensi Pekerjaan EPS Consultants Sdn Bhd

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