Product Support

Product Support

Agensi Pekerjaan Talentvis Malaysia Sdn Bhd
Kuala Lumpur Malaysia
1 - 2 Years
Not Specified

Job Description

Job Description :
Responsibilities / Introduction

  • Responsible for maintaining the stable operation of the business platform system and infrastructure.
  • Closely communicate with development and customer service teams to handle online feedback in a timely manner, including troubleshooting of network layers and applications (front-end Nginx, back-end services).
  • IDC network setup.
  • Construction of front-end and back-end servers and related software, setting of permissions, and monitoring of server-related indicators.
  • Manage CDN, domain name and modify relevant settings in time according to customer needs.
  • Use Zabbix, Grafana, etc. to monitor related infrastructure and service parameters and maintain various monitoring indicators.

  • Must be able to read, write and speak in English and Mandarin
  • At least 1 - 2 years experience in online business system operation and maintenance or operation and maintenance tool development
  • Familiar with the construction of cloud service providers services, such as AWS EC2, S3 storage, VPC, Load Balancer.
  • Skilled in the construction of a springboard machine and a bastion machine.
  • Proficient in the operation and maintenance of Linux (Centos 7, Ubuntu) related instructions, and able to use common tools to troubleshoot issues in a timely manner
  • Familiar with various communication protocols at the network layer, such as TCP, IP
  • Understand how DNS works and proficiently in managing domain names
  • Familiar with configuration of HA cluster and load balancing cluster
  • Familiar with DDOS protection, CDN related architecture, and at least one year of related products experience.
  • Proficient deployment of services using Jenkins
  • Skilfully in using of Nginx, understand the configuration of each parameter, understand the settings of Nginx cache
  • Familiar with the relevant monitoring tools of operation and maintenance, such as Zabbix, Grafana
  • Priority will be given to those experience in using Python and Golang for operation and maintenance tools
  • Equipped with strong security, monitoring and business awareness

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