Production Support Engineer (ESB)

Production Support Engineer (ESB)

AIA Group
5-8 years
Not Specified

Job Description


Bring your career aspirations to life with AIA!In this role, he/she will perform functions to ensure system reliability and stability for AIA Singapore's applications and services. He/she will have the opportunity to manage a variety of complex system and champion services incidences/issues to fix them and learn as much as possible from these incidences.
In this role, he/she will perform functions to ensure system reliability and stability for AIA Singapore's applications and services. He/she will have the opportunity to manage a variety of complex system and champion services incidences/issues to fix them and learn as much as possible from these incidences.
His/her primary role includes :
  • Be responsible for the heath, performance and stability of our systems
  • Building monitoring systems to maintain overall stability and efficiency of the systems
  • Design and own SRE processes for the organization
  • Own the software/system engineering roadmap and provide technical leadership
  • Manage the on-call rotations
  • Play a key role in shaping the learning, sharing and no-blaming culture.
  • Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

Minimum Requirements:
  • At least 5 years of experience in IT solutions delivery in large scale application systems for large organizations, especially financial institutions.
  • At least 3 years of experience in SoftwareAG Product Suite (WebMethods) - Integration Server, Universal Messaging, Terracotta, MyWebmethods Server, API Gateway.
  • At least 2 years of experience with RDBMS in MS-SQL / PostgreSQL or any other RDBMS
  • At least 2 years of experience in Java 8 or higher and Spring framework
  • At least 1-2 years of experience / understanding in Azure Cloud or any other Cloud Providers, with good knowledge on Docker/Kubernetes, NGINX, Cloud Storage etc.
  • Experience with JIRA and Confluence
  • Strong knowledge / experience skills some of these areas - Webservices, REST API, Jboss/Tomcat, Java, JavaScript.
  • Good understanding of large enterprise infrastructure environments involving connectivity between multi-tier firewalls and load-balancers, integration of web and application servers, middleware and backend databases or legacy platforms.
  • The incumbent must be a good team player, and should have high level of integrity, business acumens, and strong customer-centric mindset.
  • Good communication and interpersonal skills.
  • Able to work in a dynamic and demanding work environment.
  • Good understanding in ITIL concepts in incident, problem and change management.
  • General Profile
    • Requires in-depth experience, knowledge and skills in own discipline
    • Uses best practices and knowledge of internal/external business issues to improve products or services
    • Ability to work in high-pressure environment, troubleshoot complex issues across on-prem and cloud quickly, and successfully handle multiple priorities.
    • Have systematic problem-solving approach, effective communications skills and have sense of ownership and drive.
    • Works independently with minimal guidance
    • Manage resource and ability to perform capacity planning
    • Articulate and proficient in written and spoken English. Basic knowledge of Asian language and Mandarin in written and spoken will be a value-added advantage
  • Business Expertise
    • Applies best practices and knowledge of internal/external business issues to improve products or services in own discipline
  • Functional Expertise
    • Has expertise in own discipline
  • Problem Solving
    • Solves moderately complex problems takes a new perspective on existing solutions
  • Customer Focus
    • Interprets customer needs, assesses requirements and identifies solutions to non-standard requests
  • Influence
    • Explains information and persuades others in straightforward situations
  • Decision Making
    • Makes decisions for own work priorities and allocation of time to meet deadlines
  • Project Management
    • Is accountable for technical contribution to project team or sub-team
  • Financial Management
  • Builds awareness of costs related to own work

Job Details

Employment Types:

Industry:

Function:

IT

About AIA Group

The roots of today's AIA Group can be traced to 1919 when entrepreneur Cornelius Vander Starr established his first insurance business in Shanghai, China. What followed was pioneering growth, securing AIA's position as the largest independent publicly listed pan-Asian life insurance group-spanning 18 markets and serving the holders of more than 38 million individual policies and more than 16 million group scheme members. AIA is based in Hong Kong and is listed on The Stock Exchange of Hong Kong under the stock code '1299' (ticker symbol: 'AAGIY'). AIA's contributions have supported social and economic progress across Asia, while also advancing the reach and impact of life insurance across the region. In 2020, we paid more than US$16 billion in benefits and claims, providing essential financial protection when it was needed the most. We also take pride in the long-term relationships we have developed with our customers and agents that in many cases have continued for generations. The insurance industry plays an important role in addressing the sustainability challenges our communities face. With this in mind, AIA's ambition is to be a global industry leader in Environmental, Social, Governance (ESG), shaping a sustainable future for the communities we serve and creating long-term value for our stakeholders. For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia. As we look to the future, this commitment is reinforced by our Purpose: to help millions of people live Healthier, Longer, Better Lives. Our Purpose guides the decisions we make and the actions we take as an organisation-empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. Helping create a healthier Asia is one of the most important and valuable things we can do for our communities, today and tomorrow.

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