Quality Analyst

Quality Analyst

2-3 years
Not Specified

Job Description

We are currently seeking for a Quality Analyst, Operations Excellence to join DHL eCommerce Solutions based in Puchong, Malaysia!
Main Responsibilities:

  • Interpret data, analyze results using analytics, research methodologies, and statistical techniques.

  • Develop and implement data analyses, leverage data collection systems and other strategies that optimize statistical efficiency and quality.

  • Act as a liaison between staff and management, analyzing and interpreting data involving company procedures, policies, and workflows.

  • Prepare, analyze, and summarize various weekly, monthly, and periodic operational results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts.

  • Conduct full lifecycle of analytics projects, including pulling, manipulating, and exporting data from project requirements documentation to design and execution.

  • Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates.


  • Minimum at least 2-3 years of working experiences in quality analyst, business quality analyst or equivalent.

  • Bachelor Degree in Mathematics, Economics, Computer Science, Information Management or Statistics.

  • Technical expertise regarding data models, database design development, data mining and segmentation techniques is preferred.

  • Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks, Tableau).

  • Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc).

  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

  • Adept at queries, report writing and presenting findings.

  • Applicants must be willing to work in Taman Perindustrian Puchong Utama.

About DHL

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