Quess Global_ Customer service advocate _Native Japanese_ KL

Quess Global_ Customer service advocate _Native Japanese_ KL

Quess Corp Limited
Kuala Lumpur
0 - 5 Years
Not Specified

Job Description

  • Understand customer enquiries and respond via chat, calls and emails.
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel ·
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required ·
  • Perform all procedures accurately, including following call flows, work processes, data entry requirements, and complaint management processes ·
  • Ensure all SLAs are met accordingly ·
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied ·
  • Provide a high level of professionalism and competent customer service
  • Language: Japanese and English (Read/Write/Speak)

Quess Corp. Ltd., the leading global business services provider firm, was established in 2007. Headquartered in Bengaluru, the company has a pan-India presence with 65 offices across 34 cities along with overseas footprint in North America, the Middle East and South East Asia. It serves over 1700+ customers across 5 segments namely Industrials, Facility Management, People Services, Technology Solutions and Internet Business.

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Functions : Banking

Industries : Banking/Accounting/Financial Services, ITES/BPO, IT/Computers - Software, Telecom

Skills/Roles I hire for: Customer Service, Sales, Marketing, Business Development, Technical Support

level Hiring For: Junior Level, Mid Level, High Level

I am expertise in language hiring like Japanese/Korean/Hong Kong/Thai/Vietnam/Chinese/Cantonese/Mandarin/English/Tamil/Arabic for Asian countries.

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