Regional Operations APAC Front Office Manager

Regional Operations APAC Front Office Manager

Not Specified
Not Specified

Job Description

about the role
Build governance for regional Front Office.
Manage all RFPs, RFI and engagement in pre-sales opportunities from a CSO (Customer Service & Operations) perspective. Assume ownership for the validation of the Client solution proposed until handover to post sales implementation team. Activities include to review the proposed solution and determine the feasibility from an operational perspective, the delivery model methodology, sizing, costing, risk evaluation, validation and final CSO sign off.
On each deal, this person will manage the interface with the bid teams (Complex Solutions, Commercial, Pre-Sales, etc) for all CSO requirements and will manage the CSO virtual team to provide completed and timely responses, including CSO sign off.
Identify and mitigate risks (failure or delay) by ensuring appropriate levels of business contingency / continuity are in place, and that CSO is able to deliver the solution.
Engage directly with the customer pre-sales to ensure complete alignment with customer expectation and to deliver a tailored solution.
Prepare and maintain the necessary document that track the deal construction.
Participate with Bid Team in customer presentations of proposed solution as required.
As required, support aspects of the design solution through into the post sales implementation model where expedient to do so based on complexity, experience, work prioritization.
Develop the strategy within CSO in the region in the various related Line of Business to support revenue growth and proactively identify and scope opportunities.
Requirement to provide coaching and support to virtual project team members.
A willingness to assume responsibility across Regional Operations / Business Ops activities, present problems objectively, seek counsel from team members and develop new approaches to solve problems whilst managing key stakeholders.
Maintain and develop online content and materials supporting CSO front office and Regional Operations Wiki.
The role resides within APAC Business Ops support function. The post holder will support APAC A-end (in-region), and B-end (from other regions) deals with a specific focus on category B type deals (complex / larger bids).
about you
Committed to delivering Customer Service solutions that balance competitiveness and realism.
Strong analytical skills, good commercial awareness and understanding of technical developments within the industry.
Ability to work independently (self-starter), under pressure and with a high degree of autonomy whilst maintaining good motivation. A 'can-do, will-do and does' individual, not someone that talks about it but fails to deliver.
Knowledge of Orange Product & Services and the organisation roles and responsibilities within Orange Financial acumen including building a Business Case.
Ability to craft clear operational process and procedures as required.
Capable of taking initiatives and making business decisions based on objectives and after considering risk factors involved.
Professionalism and empowerment in risk and change management (Risk identification, assignment, mitigation and reporting)
Customer Services & Operations

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About Orange

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

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