Relationship Manager, Business Banking

Relationship Manager, Business Banking

Standard Chartered
Kota Malaysia
Not Specified
Not Specified

Job Description


About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
Sales Management and Referral:
  • Grow client portfolio by deepening existing client relationship and new acquisition
  • Grow CASA/TD, Asset Footing (lending products), AUM, WM Products (FX/BANCA) and Commercial Mortgage (where applicable)
  • Provide advice on potential financial solutions based on identified needs.
  • Identify and execute cross sell opportunities from existing Business Banking and cross segment
  • Analyse financial requirements of clients and match with bank's product offerings.
  • Identify and prioritise activities to maximize revenue contribution from allocated client portfolio
  • Maintain close working relationship with staff and management to assist in resolving Business Banking's problems and service requests
  • Analyse and review potential business to ensure maximum profitability
  • Ensure disciplined adherence to set sales and relationship management processes and standards
  • Migrate the clients towards digitization agenda of the Bank

Others
  • Collaborate with product, credit and functional specialists to deliver timely and effective customer solutions.
  • Operate within Risk & Compliance requirements/ framework.
  • Able to convert service recovery issue into customer loyalty opportunity.

Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate
  • Relevant undergraduate degree, ideally with relevant experience in Banking or Financial Services industry
  • Ability to read and write in English
  • Good understanding of Companies Act and basic understanding of Cash Management and Trade Working Capital (optional)
  • Able to work under broad direction but is a self-motivated individual who can demonstrate strong sense of initiative with the ability to work independently and as a team player; has technical responsibility and accountability for work performed and decisions taken
  • Possess effective interpersonal communication, emotional intelligence, and collaboration skills.
  • Results-oriented, target driven and able to work under stress
  • Establish enough experience in balancing between sales target and prioritising compliance and regulatory framework
  • This role requires extensive travelling

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

Job Details

Employment Types:

Function:

IT

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