Relationship Manager, Business Banking

Relationship Manager, Business Banking

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities

Sales Management and Referral:

  • Grow client portfolio by deepening existing client relationship and new acquisition

  • Grow CASA/TD, Asset Footing (lending products), AUM, WM Products (FX/BANCA) and Commercial Mortgage (where applicable)

  • Provide advice on potential financial solutions based on identified needs.

  • Identify and execute cross sell opportunities from existing Business Banking and cross segment

  • Analyse financial requirements of clients and match with bank's product offerings.

  • Identify and prioritise activities to maximize revenue contribution from allocated client portfolio

  • Maintain close working relationship with staff and management to assist in resolving Business Banking&rsquos problems and service requests

  • Analyse and review potential business to ensure maximum profitability

  • Ensure disciplined adherence to set sales and relationship management processes and standards

  • Migrate the clients towards digitization agenda of the Bank


  • Collaborate with product, credit and functional specialists to deliver timely and effective customer solutions.

  • Operate within Risk & Compliance requirements/ framework.

  • Able to convert service recovery issue into customer loyalty opportunity.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

  • Relevant undergraduate degree, ideally with minimum of 3 years relevant experience in Banking or Financial Services industry

  • Ability to read and write in English

  • Good understanding of Companies Act and basic understanding of Cash Management and Trade Working Capital (optional)

  • Able to work under broad direction but is a self-motivated individual who can demonstrate strong sense of initiative with the ability to work independently and as a team player has technical responsibility and accountability for work performed and decisions taken

  • Possess effective interpersonal communication, emotional intelligence, and collaboration skills.

  • Results-oriented, target driven and able to work under stress

  • Establish sufficient experience in balancing between sales target and prioritising compliance and regulatory framework

  • This role requires extensive travelling

Visit our careers website

We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.
Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.

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