Relationship Manager

Relationship Manager

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities

Achieve defined sales targets

  • In consultation with supervisor, draw up monthly plans to generate new business to achieve set sales targets and objectives

  • Source and call on prospects on monthly basis to maintain an agreed sales pipeline

  • Undertake sales presentations and organise monthly roadshow as per the number directed by supervisor

  • Establish and maintain close business collaborations with Corporate & Institutional Clients, Commercial Clients and Priority Banking partners to increase payroll/EB share within their ETB customer segments

  • Solicit referrals from other parts of the SCB Group and Business Partners

  • Cross-sell multiple RC products to meet the PPC and revenue targets

Build and deepen relationship with existing Payroll/EB base to increase share of wallet and revenues

  • In consultation with direct report, determine monthly plans and implement sales and service process to achieve agreed sales targets and objectives for incremental business from existing EB customers, and effectively:-

a) carry out agreed sales activities and initiatives
b) adhere to standards for frequency and type of customer contact
c) implement cross-selling and other relationship building activities, and
d) prioritise activities based on the level of existing / potential business and revenue contribution of customers in assigned portfolio

    • Build an information database on existing EB customers to support relationship building and cross-selling efforts

    • Review existing EB customer investment portfolio regularly to maintain relationship and manage cross sell ratio

    • Keep abreast of customers needs and conduct regular checks on market trends and competitors programme offering and activities for target customer groups so as to enable the local business and Group to initiate efforts to increase the attractiveness of the program / product differentiation vis-a-vis local / global competition.

Provide truly professional key account management service to achieve a high level of customer satisfaction and retention

  • Consistently adhere to key account management standards.

  • Practise service excellence in handling customer issues, complaints, product enquiries in a timely, problem-free and responsive manner

  • To work with Employee Banking Officers to maintain a high level of customer satisfaction and retention

  • Enhance service levels through recommendation of improvements in operational processes, procedures and products based on customer feedbacks

Ensure smooth and timely account opening

  • Ensure completeness and accuracy of the documents

  • Ensure account opening forms and related documents are submitted for processing according to the approved timeline

  • Ensure customer personal information documents are managed and kept in confidentially

Ensure all due diligence on matters relates to Money Laundering and CDD for account opening are carried out in accordance to credit and compliance policies
Timely submission of sales reports

  • Ensure sales order is inputted into the EB Tracker as per the required timeline

  • Ensure sales pipeline is updated as per the required timeline

  • Undertake to furnish sales information and customer contacts as and when required by team manager, unit head and management


  • Ensure compliance with the Group&rsquos standards and regulatory requirements pertaining to Money Laundering and CDD.

  • Participate in and/or support the Bank&rsquos effort in combating money-laundering activities

  • Exercise due care and diligence on matters relates to Money Laundering and CDD in the day-to-day sales processes, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

Ensure ongoing self-development

  • Motivate oneself to improve on selling and personal skills especially in meeting sales target, relationship management with internal and external stakeholders, time management, communication skill and recommending training in appropriate aspects.

Upgrade oneself in knowledge and new developments in banking, financial and investment products and services and ensure that certification and licensing requirements for the job are obtained according to the timeline.
Key Relationship (Internal & External)

  • Client deepening / CCIB / PrB / WM to obtain sales leads and support in servicing EB Customers.

  • Product for support in sales, marketing, promotional and loyalty programmes.

  • Staff of other business divisions and rest of SCB Group For operational support / customer referrals.

External (To acquire / build business and relationships and secure business referrals)

  • Existing and prospects of Payroll/EB Customers

  • CCIB / PrB / WM Corporate Clients

  • Clubs, Associations, Government Linked Organisations and Agencies, corporate companies

  • Intermediaries

Business Partners
Contributes To :

  • Achievement of profit and growth targets for the Employee Banking Unit.

  • Achievement of service excellent to Payroll/EB Customers.

  • Operational efficiency and effectiveness for service to Payroll/EB Customers.

  • Continues enhancement of quality of the Payroll/EB products/services and overall programme.

  • The overall image of Standard Chartered Bank in the market place

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the [country / business unit / function/XXX[team] to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] .

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

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Job Details

We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.
Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.

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