Remittance Processing (Outward Remittance Processing)

Remittance Processing (Outward Remittance Processing)

Oversea-chinese Banking Corporation Limited
Not Specified
Not Specified

Job Description

Job Description :
  • To verify and authorise remittance transactions (MEPS, TT, IFT etc) within stipulated approved limits.
  • Comply with exceptions for Signature Verification and Payment Processing in which respective role needs to be performed independently.
  • To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
  • Together with the team, to work and target SLA is met at all times.
  • To ensure quick action/resolution in managing both internal and external customers queries, feedback and complaints.
  • To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
  • To participate in UAT/Projects as and when required.
  • A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
  • A passionate person with customer oriented mindset and firm believer of Quality discipline
  • Possesses good oral/communication and co-ordination skills and able to interact well with team members and business units/bankers/customers.
  • Resourceful and able to multi-task independently with confidence in time critical environment.
  • Proficient in Microsoft Windows applications - Word, Excel & Power-point

Job Details

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