Remote Telesales Executive

Remote Telesales Executive

Carsome Sdn Bhd
0-4 years
Not Specified

Job Description

Job Description: 
  • Attend to the customers’ enquiries by providing the correct information regarding Carsome’s used car business product and service offerings.
  • To sell Carsome’s services to the customers & convince the customers to secure the sale accordingly.
  • Remind and confirm customers’ appointment(s).
  • Proactively persuade customers to reconsider appointment cancellations.
  • Proactively inform customer of ongoing deals and promotions.
  • Deliver high levels of customer satisfaction and positive customer experience.
  • Correctly identifying, assessing, and resolving customers’ true needs by clarifying the problems/issues; determining the root causes; and then solving the problems according to the different situations.
  • Always insisting on providing the most accurate and valid information to the customers by using relevant Carsome methods and/or tools provided.
  • Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.
  • To maintain a consistent daily productivity (appointments & calls) performance.
  • To deliver a sustainable monthly overall sales performance – Inspections Target & Conversion Rate Target.
  • Responsible to follow up on your pending leads (no answer, call back, follow up, no show, cancelled, rescheduled).
  • Build a good rapport with the customers to enhance more sales and also to enhance Carsome’s branding reputation to the customers so that the customers will be a returning customer.
Job Requirement:
  • Preferably with Call Centre experience, having a minimum of 1-2 years of Telesales experience will be an added advantage. Fresh graduates with good attitude, independent, & willingness to learn will be considered too.
  • Minimum SPM graduate, but preferably University/College graduates.
  • Good communication skills & have good interpersonal skills.
  • Target-oriented, responsible, confident, & able to deliver sales results.
  • Customer service-oriented mindset & likes to speak to customers.
  • Being Multilingual (Able to speak Chinese dialects) will be an added advantage but not mandatory.
  • Knowledge in Microsoft Office applications like Excel, Word, PowerPoint.
  • Able to work under pressure & able to work with minimum supervision.
  • Willing to work in Ara Damansara, Selangor.
  • Willing to work on weekends & Public Holidays.
  • Ability to start work immediately will be an added advantage.

Carsome is Southeast Asia’s leading used car trading platform with a presence in Malaysia, Indonesia, Thailand and Singapore. We offer professional, one-stop solutions to both car sellers and car dealers, providing car sellers a seamless, fast and convenient experience from vehicle inspection to hassle-free ownership transfer and instant payment.

Established in 2015, Carsome transacts over 40,000 cars annually, totalling more than US$300 million in transacted value. On average, one car is sold through our platform every 10 minutes. In December 2019, Carsome successfully raised US$50 million Series C funding from global investors. This new financing will strengthen our regional market leadership in the auto trading ecosystem and allow us to establish strategic partnerships offering the whole suite of value-added services, such as car loans, dealer financing, warranty and insurance, to car dealers.

Carsome is headquartered in Malaysia and currently employs over 800 people across the region.

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Industries : Automotive/Automobile/Ancillaries, Internet/E-commerce

Skills/Roles I hire for: Product Development, UI/UX

level Hiring For: Mid Level, High Level, Top Management

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