Representative,Customer Service

Representative,Customer Service

ResMed
2-4 years
Not Specified

Job Description



The Finance team's goal is to be a trusted and collaborative partner to all the businesses and functional teams that we work with, bringing business acumen, financial expertise and insights to aid decision-making and deliver value to our stakeholders. We strive to generate value through providing specialist advice and making recommendations to optimize decision making, delivering transparent processes and implementing governance and controls to mitigate risk.
As a Customer Service Representative supporting ANZ Consumer Care Center,you will provide exceptional customer service and support to our customer base, sales representatives, and consumersvia different channels of communication. Within a performance driven environment you will support a variety of service programs designed to put the customer first and identifying sales opportunities associated with customer enquiries. You will be required to follow Sydney time zone and operation hours.
Let's talk about responsibilities:
  • Provide order, returns, complaints, credit and rental requests processing data entry for requests from customers, by phone, fax, email, social media, live chat and EDI transactions.
  • Respond to inquiries in a manner that meets high quality, productivity and other performance standards in accordance with company requirements and customer needs.
  • Respond to customer complaints in a professional manner attempt to resolve complaints successfully in accordance with established guidelines.
  • Attempt to troubleshoot customers problems.
  • Inform supervision/management of all unresolved complaints
  • Document customer transactions accurately in a variety of systems.
  • Ensure pricing approval process is supported and works in compliance to Customer Service policies and procedures.
  • Actively manage cross-functional systems to ensure accurate patient/customer record-keeping, including storage, monitoring and reporting liaising with multiple internal departments as required.
  • Perform proactive follow up with other Customer Support Team members to ensure efficient resolution to customer requests through collaboration and effective teamwork.
  • Provide training and support for team members.
  • Provide support for special projects as needed.
  • Team member will be required work on shift as Sydney Operation hours: 8am - 8pm Monday to Thursday 8am-5pm Friday to Saturday.

Let's talk about qualifications and experience:
  • Must be able to work in enterprise-level ERP (e.g. Oracle) and CRM (e.g. Sales Force Dotcom) applications, navigate multiple screens, and enter customer information/orders accurately
  • Must demonstrate strong written and oral communication skills in English.
  • Extremely detail-oriented and disciplined.
  • Able to work collaboratively in a team environment.
  • Possess a customer-centric commitment to build and maintain customer relationships.
  • Demonstrate exceptional problem solving and organizational skills.
  • Display energetic, self-motivated and quick thinking with a positive attitude.

Preferred
  • 2-4 years experience in a high volume customer service/call center (calls or live chat) capacity highly preferred.
  • Degree in any discipline.

Joining us is more than saying yes to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

Job Details

Employment Types:

Industry:

Other

Function:

IT

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