Retail Outlet Supervisor

Retail Outlet Supervisor

DHL Express (Malaysia) Sdn Bhd
3-4 years
Not Specified

Job Description

Would you like to become part of the world's most international company
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Centric Team and become a Certified International Specialist!
Customer - Internal/External
  • Be able to identify different business partner's needs and wants and to provide solutions that will ensure business partner's satisfaction.
  • Maintain quality customer service through optimised processes, giving feedback to country retail team, and conducting retail audit reviews within their specified area.

Country Premium Reseller / Reseller
  • Implement standardized guidelines & procedures that will track and monitor adherence and performance
  • Training frontline staff in Best-in-Class Retail
  • Provide direction and coaching to business partner's and front line staff, supporting the achievement of revenue targets
  • Support country sales & marketing campaigns at Retail point-of-sale
  • Ensure effective implementation and running of outlet Local Store Marketing Programs to achieve maximum target segment penetration and revenue performance
  • Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.

Direct Sales Channel Manager
  • Liaise with country to coordinate and support outlet development and management

  • Obtain all necessary information to prepare store scorecard and standardized outlet management process.


  • Liaise closely with Operations to ensure pick-up times are met, and all supplies are delivered on time

Customer Service

  • Liaise with customer service to resolve any customer issues that may arise.

  • Liaise with Credit Control and Query Team to ensure that collections and disputes are collected and solved in a timely manner

  • Opening of accounts and alignment of discount policies with CMF

  • Supplies arrangement and ensure they are delivered on time


  • Provide training to business partner's and front line staff

Store Setup

  • Setting up and running of the physical retail outlets - network expansion

  • To assist in sourcing the most cost efficient local contractors and suppliers for the proper maintenance of store operation to ensure effective running and staffing of Retail outlets

  • Ensure that outlets in his given area all have proper processes and procedures in place to run day-to-day outlet operation efficiently.

  • Ensure that outlets in his given area all have proper supplies and marketing collaterals

Other Key Activities

  • Obtain all necessary information to prepare store performance and standardized outlet management process

  • Reporting and Data Handling

  • Collecting store hours from resellers that is most reflective of the needs of customers and ensure that this is consistently implemented in his given area

  • Obtain feedback from resellers on areas of improvement, complaints or compliments

. Exhibits an execptional degree of ingenuity, ,creativity, resourcefulness and empathy.
. Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
. Typicaly requires Bachelor of Degree in related discipline and or 3- 4 years of working experience.
. Strong career support in a international environment
. Great culture and colleagues
. Multifarious benefit program

Do you see a personal challenge in these versatile and reponsible tasks Then apply now!
We look forward to receiving your application!

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.

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