RTR Process Owner

RTR Process Owner

Agensi Pekerjaan EPS Consultants Sdn Bhd
Kuala Lumpur
8-11 years
Not Specified

Job Description

Client Background:
It is one of the top 10 performing affiliates backed by impressive indicators, such as sales turnover, profitability, and an ever-expandingABO force. Since its humble inception in 1976, our client has expanded to support the business of its ABOs with an extensive network of Retail Shops and Regional Distribution Centres throughout Malaysia and Brunei. In 1996, our client became the first-ever direct selling company to be listed on the Main Board of the Kuala Lumpur Stock Exchange. Our client is also the first direct selling company to be awarded a 10-year Direct Selling License by the Ministry of Domestic Trade Cooperatives and Consumerism (MDTCC) in 2010.
Location: Bangsar South city
Remuneration: Base + Performance Bonus + Medical + other benefits
Headcount: 1
The position owns the regional governance of end-to-end RTR processes including building, standardizing, optimizing, and maintaining regional processes to the global standards. The position reports to Global Process Owner (GPO) – Finance Processes and leads the definition of roles and responsibilities, reviewing and approving regional business requirements, governing finance master data, and partnering with GPO to develop/maintain process policies, performance management, and select technology solutions to global standards. The position works closely with key functional executives across the Finance, Treasury, Tax, FP&A, Sales, Marketing, Supply Chain, Human Resources, and Information Technology (IT) organizations (headquarters, regions, markets, and Global Business Centers).
The RTR PO will work in coordination with the GPO Processes to lead the development and maintenance of a long-range technology roadmap for global enterprise processes. This role focuses on alignment to global strategic plans, prioritizes fiscal/resource constraints, develops rationale for project acceptance, and manages the regional communication process.
This position also works with OpEx Manager, RTR Process Manager and GPO, to design and implement global processes and mandate process improvements, controls, transparency, and hold the region accountable. The RTR PO is responsible for building, standardizing, and maintaining processes throughout the region, in compliance with global processes, and will build regional teams with a mindset to optimize processes and eliminate process inefficiencies and redundancies.
Primary Responsibilities:
Set and manage the enterprise process agenda (40%)
·Lead and promote regional compliance to global processes and solution standards
·Review and approve regional end-to-end business requirements and submit regional changes to global solutions to the GPO Processes for review and approval
·Follow the enterprise process governance framework and partners with Process Leadership Team to implement the future state policies, processes, solutions, and work locations
·Work with the GPO Processes to implement the global vision and strategy for end-to-end enterprise processes
Process Alignment and Standardization (20%)
·Ensure (R2R process relevant) alignment with key strategic projects
·Lead and support the transformation to a Process Based Organization
·Act in a consulting support role for the RTR Process Stream on regional strategic projects
·Ensure realization of RTR business requirements in conjunction with related IT system
·Hold lead role in representing regional business interests in IT systems functional configurations
·Hold lead role in managing the regional IT systems during and post deployment continuous improvement
Initiate, Support/Lead Process Standardization and Improvement Projects (20%)
·Initiate and lead and/or support standardization, optimization and harmonization projects under the leadership of the Process Excellence Team - following world class best practice recommendations
·Have an end-to-end process focus that goes beyond RTR and optimizes processes across the enterprise
·Responsible for visible and measurable project benefits reporting, tracking & realization
·Track and respond to available KPI measurements, and provide recommendations for improvements
·Identify and prioritize process optimization and harmonization opportunities through assessing Pain Points, and Industry or Internal Best Practice
·Qualify and quantify process optimization potential (focus on tangible benefits, developing ROI calculations, Business Case to justify)
Process Stewardship (20%)
  • Develop and lead RTR process stream governance model (e.g., meetings, reporting to key stakeholders)
  • Ensures end-to-end RTR process catalogue, as well as respective business requirements, process maps, DTPs, Risk and Control Matrixes are up to date
  • Synchronize process improvement plans with Process Manager in the value chain and other interfacing processes
  • Manage Business Leaders and Affiliate stakeholders impacted by change proposals
  • Promote continuous improvement culture and mindset across the business
  • Enable overarching best practice and lessons learned sharing across the community of process owners
  • Handle escalation addressed by process owners for non-adherence within processes, develop solution plan and measures and present to management for execution

  • Requirements:
  • Must possess a Bachelor Degree in Finance, Accounting, Business, Statistics, Computer Science or degree related to specific business
  • A strategic thinker able to establish and communicate a global vision, yet detail oriented
  • Has a high degree of process and functional knowledge with a thorough understanding of the end-to-end processes, as well as knowledge of the functional organization, business requirements, and existing technology solutions
  • Possesses senior level leadership skills, able to understand the business strategy and direction
  • Demonstrated project management experience, including management of complex global and regional cross-functional project teams, to lead and drive team performance and accomplishments
  • Global IT system knowledge and experience (e.g., Oracle, JDE, or other ERP solution, and order management, inventory management, and other Finance solutions).
  • Demonstrated ability to re-engineer processes and performed change management to ensure adoption of associates
  • Ability to liaise between the business and information systems teams at a senior level; provides strong negotiating skills to reach workable resolutions
  • Action oriented and willing to be bold in adopting new standards
  • Willingness to travel (25%)

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