RWMS Compliance & Support

RWMS Compliance & Support

Hong Leong Bank
Not Specified
Not Specified

Job Description

If you are looking to excel and make a difference, take a closer look at us
Job Responsibilities:

  • Processing Priority Banking application, Priority Banking system Tagging/un-tagging received from all Priority Banking Centers and nationwide branches within TAT of 2 working days.

  • To ensure TAT is met for PFS Marketing on Ad-hoc request such as Reassignment & Retagging of RM portfolio and bulk tagging of RM.

  • Ensure issuance of PB Debit Card (with name embossed) within TAT of 2 working days.

  • To ensure all Customer Report & Request Form received from all PBCs and nationwide branches are attended immediately such as replacement of PB Debit card changing of withdrawal limit & retail purchase limit, tagging/un-tagging of account for PB Debit card

  • Tag Fax Baking Applications and ensure issuance of confirmation letter to PB customers

  • Ensure timely Weekly/monthly Reporting to PFS Marketing on PB applications for RM's incentive purposes

  • To ensure the PB leads is attended on time by the PBC RMs to manage customer expectations.

  • To ensure all pre-transaction compliance call backs are performed as per SOP

  • Execute Control Self-Assessment (CSA) of the department

  • Perform call back to customers on confirmation of product disclosure and compliance in accordance to the Customer Risk Profiling framework, this includes call back to the Vulnerable Investors (VI) and daily checking of VI report to ensure no VI is left unattended.

  • Ensure TAT of ad-hoc investigations and findings are met

  • Support Business Unit Compliance Representatives (BUCR) of Retail Wealth Management Services (RWMS) and other compliance representatives that may liaise with for the function and role.

  • Develop and carry out an efficient documentation and filing system to ensure all important documentation are organized and up-to-date.

Job Requirements:

  • Minimum Diploma or Undergraduate degree in Accounting/Banking/Investment/Finance or a related field from any recognized colleges or university.

  • Good command of English and Chinese (both oral and written)

  • Excellent interpersonal skills.

  • Highly motivated and result-driven

  • Proficient in MS Office such as PowerPoint, Excel, and Words

  • Problem-solving skills - good at troubleshooting and resourceful

Job Details

Hong Leong Bank ('HLB') stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB's operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB's ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

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