Section Head, Database Services

Section Head, Database Services

RHB Bank Berhad
Other - Malaysia Selangor
7-10 years
Not Specified

Job Description

Primary Objective

  • To collaborate and support Head of Database Management in the day to day Group’s RDBMS databases operations mainly Oracle and MS SQL Servers to ensure services are available and online within defined SLA / OLA with optimal performance.
  • Management and administration of Group’s RDBMS includes monitoring database services availability, performance tuning and capacity management, troubleshoot issues/errors and provide resolutions, installation and configuration, database recovery, ensure database integrity and security
  • Lead and guide team members to ensure compliance to standard operating process and IT Security Policy.
Key Responsibilities
  • Implement and support Group RDBMS adopted architecture design, standards and best practices to ensure database integrity maintain at all times, architecture is robust and has optimal performance
  • Lead and provide technical guidance on administration, maintenance and inclusion of new database technologies to ensure a robust and stable engineered/non-engineered database system
  • Practice and guide team members on all activities and processes to ensure it complies to Internal Audit requirements and internal system evaluation criteria
  • Maintain and administer cloud (DBaaS) including OEM management to ensure an effective and agile database environment
  • Perform performance fine-tuning to achieve optimal database performance that meet defined SLA
  • Monitor and collect database growth data for growth trend analysis and generation of monthly storage capacity report.
  • Review, evaluate and propose RDBMS requirements for SFG/SFU new/enhanced systems proposal to ensure standardization and successful deployment
  • Build and maintain Group RDBMS infrastructure as required in tandem with SFG/SFU requirements to meet new/enhanced systems in a timely and cost effective manner
  • Implement a robust and trustworthy disaster recovery model to meet defined RPO and RT
  • Develop a comprehensive backup plan to conduct effective backup management by proactively monitoring backups and perform recovery of data up to the point required by the business in the event of a disaster.
  • Perform RDBMS patches where and when required to ensure database are protected from vulnerabilities
  • Build and maintain database appliance, Oracle Engineered Systems covering Exadata Storage Cell, InfiniBand Switch, ZDLRA catalog and HyperConverged Infrastructure for MS SQL databases to achieve consistent performance
  • Plan, track and optimize CAPEX/OPEX budget utilization to ensure expenditure is in-line with Group’s cost savings initiatives and strategy
  • Collaborate with department head to establish direction, objectives, performance KPI and effective career advancement plan for team members for continuous improvement of service delivery and technical proficiency
  • Identify, plan and coordinate with vendors on technology replacement, DB upgrade/refresh exercise to ensure adherence to Obsolesce policy and system supportability & availability
  • Perform and review periodically on capacity planning management and configuration management for DB assets in accordance to ISO/IEC 20000 (ITSM) compliance and standard
  • Manage and maintain RDBMS all documentations, procedures and operational manual for effective planning reference, control and operational standard
  • Provide 24×7 on call DBA support for Group RDBMS on rotation and need basis to fix any system anomalies
 
Requirements

  • Bachelor Degree - Computer science, computer software/computer systems engineering, electronics, Information technology, mathematics, operational research.
  • ITIL V3 Foundation Certified preferred
  • Oracle/MSSQL Certified Professional preferred
  • More than 8 year experience in database maintenance and administration for MS SQL and Oracle
  • Deep technical knowledge of various RDBMS and operating System architecture and concepts with strong troubleshooting skills
  • Experience in Performance Tuning and Capacity management
  • Experience in troubleshooting and resolving database integrity, performance, blocking, deadlocking, replication, log shipping, connectivity and security issues.
  • Experience in database recovery, clustering, mirroring and replication
  • Experience in database and backup appliances
  • Good interpersonal, communication and relationship building skills
  • Multi OS experience such as Windows, AIX,HP-UX, Solaris and Linux
  • Microsoft Office skills
  • Other DBMS or RDBMS

Our Strategy Statement: RHB Banking Group is a multinational regional financial services provider that is committed to delivering complete solutions to customers through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experiences, underpinned by a cohesive and inspired workforce, and relationships built with stakeholders.

Ranked among the top banks in Malaysia and with a significant presence in ASEAN, RHB has strong market leadership in Malaysia across targeted products and segments. With more than 14,000 employees Group-wide, RHB’s presence spans 9 countries in the ASEAN region.

RHB Banking Group is a fully integrated financial services group in Malaysia. The Group’s core businesses are structured into business pillars, namely Group Retail Banking, Asset Management, Group Business & Transaction Banking, Group Wholesale Banking, RHB Singapore, Group Shariah Business, Group International Business and Insurance.

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