Security Analyst, Security Operation Center (SOC)

Security Analyst, Security Operation Center (SOC)

JMA Global IT Solutions Sdn Bhd
Kuala Lumpur
3-6 years
Not Specified

Job Description

Job Description:

CLIENT is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.
Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.
We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.
The CLIENT Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.
CLIENT - A Great Place to Work
Security Analyst, Security Operation Center (SOC)
Country/Location: Malaysia
Job summary:

The role is part of our regional SOC team, tasked to deliver Managed Security Services (MSS) and help customers achieve its business goals & objectives by re-imagining cybersecurity as one of its business enabler. The role reports to SOC vertical based in Singapore.
Its great opportunity to put your past experiences in building a world class SOC and address cybersecurity challenges of organizations in the region. It provides exposure to wide variety of security technologies, and provides opportunity for the candidate to pioneer in developing SOC and build new MSS offerings.
1.0 Job Responsibilities:
  • Work in 24x7 shift to deliver MSS services to customers adhering to SOC processes and procedures.
  • Front end customer escalations to address customer requests via hotline, mail, ticket and update them on status, by maintaining excellent communication and follow-up with customer and internal teams.
  • Manage, and operate SIEM technologies such as IBM QRadar, AlienVault of CLIENT MSS customers.
  • Perform incident triage to classify incident’s severity and provide up to level two (up to L2) support to determine root cause and provide mitigation plans to MSS customers per SLA
  • Escalate critical incidents to CSIRT team based in SG, for further analysis and investigations.
  • Follow-up, track and timely close escalated tickets, to maintain SLAs with customer.
  • Work with regional security teams in resolving incident tickets by delivering remote support.
  • Stay update with all latest happenings in cybersecurity i.e., breaches, threat surface vector, vulnerabilities etc., to develop Threat Intelligence Feed.

2.0 Required Qualifications:

- Essential

  • Candidate should have at least 3 years of experience working in 24x7 SOC and MSS environments, with a Bachelor’s degree in Computer Science/IT/Information security.
  • Good hands on experience in incident analysis of IBM QRadar, Alienvault SIEM technologies and should hold relevant vendor certifications.
  • Able to analyze incidents coming from technologies not limited to firewalls, IPS/IDS, vulnerability management, endpoint solutions, network solutions, WIN/LINUX servers, privilege access management etc.,
  • Good understanding of WIN, LINUX environments and well versed with basic LINUX commands and troubleshooting.
  • Candidate should have at least one industry certification pertaining to security analyst – CEH, CREST etc.,
  • Good understanding of basic network concepts and advantage if exposure to cloud technologies.
  • Lateral thinking combined with excellent troubleshooting skills, preferably with experience following ITIL standards
  • Excellent soft skills in English and advantage if can speak Mandarin.
- Desirable
  • Advantage if have hands on experience in implementing SIEM technologies,
  • Advantage if can perform vulnerability assessments and analyze the reports.

JMA Global IT Solutions Sdn Bhd

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