Senior Associate, Network Setup & Admin

Senior Associate, Network Setup & Admin

AIA Group
Kuala Lumpur Malaysia
Not Specified
Not Specified

Job Description


Bring your career aspirations to life with AIA!This role is responsible for maintaining providers system set-up, updating and prompt communication for smooth operation between providers and AIA.
Empaneling Process - Hospital
  • Compile all hospital panel requests via e-mails from Provider Business Partner with Hospital Specialist Review Committee (HSRC) Approval and required documents
  • Setup the newly appointed hospitals in G400 system and related subsystems
  • Ensure TAT for empaneling process 14 Working Days (end to end process)

Empaneling Process - Healthcare Facilities
  • Compile all request via e-mails from Provider Business Partner with HOD Approval and required documents
  • Setup the newly appointed hospitals in G400 system and related subsystems
  • Ensure TAT for empaneling process 5 Working Days (end to end process)

Recruiting Vendor and Supplier
  • Create Provider Code based on request received via e-mail from HCM Team with supervisor approval – TAT 2 Working Days
  • Update e-Payment Details in G400 system once received completed documents – TAT 2 Working Days
  • Ensure end-to-end recruiting process – 7 Working Days

Consultant and Provider Maintenance
  • Handle termination process of terminated/closed down providers – TAT 2 Working Days
  • Update changes on providers/consultant/payment/fee schedules details and consultant status in G400 system and related subsystems – TAT 2 Working Days
  • Provider Portal Administration
  • Create and reset pin number for hospitals – TAT 2 Working Days
  • Create User ID and Password for e-LOG users from hospitals – TAT 2 Working Days
  • System Maintenance
  • Ensure all systems/applications related to provider maintenance are up as usual
  • System Enhancement Support
  • Prepare and execute UAT - ensure test scenarios adherence to project scope
  • Identify, report and escalate of issues
  • Produce deliverables test result within timeline given
  • Prepare user manual on system enhancement when necessary
  • Share with team members on the enhanced system
  • GP Fees Schedule Charges/Service Code Setup Clean up in G400 system
  • Identify any discrepancies in the setup
  • Amend accordingly if applicable
  • Enquiries Handling
  • Respond to enquiries via e-mail from internal parties and external (providers) – TAT 2 Working Days
  • Answer enquiries via phone from internal parties and external (providers)
  • Administrative Tasks
  • Submit request via ARIBA for stationaries and manual claim form purchase
  • BCP coordinator
  • Others
  • Assist internal team as and when required
  • Perform any other work tasks as and when required

Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Details

About AIA Group

For a century, we have served millions of people and generations of families all around the Asia-Pacific region.AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.Our Vision is to be the world’s pre-eminent life insurance provider. That is our service to our customers and our shareholders.Our Purpose is to play a leadership role in driving economic and social development across the region. That is our service to societies and their people.Our Promise to help people live Healthier, Longer, Better Lives.

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