Senior Customer Experience Officer

Senior Customer Experience Officer

N2N Connect Bhd
Kuala Lumpur
3 - 5 Years
Not Specified

Job Description

  • Acting as a first point of contact: dealing with correspondence and phone calls.
  • To ensure the day-to-day operations of ITS Helpdesk & Customer Services.
  • To provide customer service to brokers, service information, resolving problems, attend to inquiries.
  • Routinely examine, monitor for defects / downtimes.
  • Coordinate with other departments for resolving customer’s complaints and fulfilling their requests.
  • Required to take down the requests received for activation/ deactivation of any service from the clients and forward the same to the team handling this activity.

Founded in the year 2000. Today, the N2N group has digitized more than 200 brokers region-wide with premier data and insights, network infrastructure, and our end-to-end trading and settlement solution. We helped over 1 million users with our technology, serving every broker to serve every trader.

Being one of Asia’s largest financial trading platform provider, our presence extends from Malaysia to Singapore, Hong Kong, Thailand, Indonesia, Philippines and Vietnam. We want to empower every aspect of the capital market with technology, starting with traders, brokers, investment firms and financial advisers.

N2N has a culture found nowhere else – one that focuses on changing the capital market landscape. We are a bunch of great people with a vision, promoting collaboration and innovation in every step of the way.

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Functions : IT

Industries : IT/Computers - Software

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