Senior Engineer ( Citrix O365)

Senior Engineer ( Citrix O365)

Thomas Duryea Logicalis Asia Pacific MSC Sdn Bhd
Selangor
5-10 years
Not Specified

Job Description

ABOUT THOMAS DURYEA LOGICALIS:

Thomas Duryea Logicalis (TDL) is a division of the Logicalis Group, a global IT Solutions Integrator who employs 5,800+ staff, across 65 locations worldwide. Thomas Duryea Logicalis is the formation of powerhouse organisations, Thomas Duryea Consulting and Logicalis Australia. Collectively, the integrated organisation has a proud 19-year heritage in solution integration and is widely recognised as one of Australia's leading professional services, managed services and ICT companies.
People, partnerships and technology are at the core of our foundation. Our commitment to deliver capabilities that inspire change and drive digital transformation is harnessed through innovation, diversification, and a culture that delivers exceptional customer outcomes. We partner with the industry's best to reinforce our service capability, counting some of the highest level of vendor partnerships in our portfolio, including Citrix #1 APAC partner, Dell's largest AU partner and the partner of choice across several Cisco, Microsoft and Ivanti disciplines.
www.tdlogicalis.com.au
ABOUT THE ROLE :

As a Senior Engineer (Level 3), you will be a part of the Managed Services Modern Workspace team. The team is dedicated to improving our managed services customers environments. The team provides Level 3 technical expertise , operational support to the Service Centre and ensure customer environments are ever improving. Your core objective is to improve customer environments through automation and optimisation. Success is measured by our customer systems compliance and availability.
Your work life will revolve around these responsibilities:-
  • Provide third level technical expertise and operational support for the infrastructure services related requests and issues predominantly with Citrix, O365 , MS Exchange and Azure AD.
  • You will be the final escalation point for such technical knowledge and expertise related enquiries and issues.
  • Ensures escalations are resolve on a timely basis according to the SLA
  • Lead workshops that identify trends and problems within customer environments
  • Develop new solutions that improve our customer environments
  • Develop permanent corrective fixes and deploy following appropriate change processes
  • Document solutions and knowledge in TDL knowledge management system
  • Mentors junior engineers to help develop their skills

About You:
To join the team, we are looking for:-

  • Minimum 5 years experience in a Managed IT Services environment with the following Essential Skills and Knowledge
1. Citrix (ADC/NetScaler, XenApp and Xen Desktop, Provisioning services, Virtual Apps and Desktops, Share files, Workspace Environment)
2. Office 365 Administration, Microsoft Exchange
3. Windows Server 2008R2-2019 (AD, DHCP, DNS, GPO, Certificates)
4. AzureAD
  • Strong English Communication Skills
  • Advanced analytical and troubleshooting skills in enterprise level environments.
  • Vendor management skills and strong understanding of SLAs.
  • Exposure to ITIL processes
  • Willing to work in Cyberjaya, Selangor
  • Display and apply a customer first attitude in each interaction
  • Illustrate an understanding of wider business goals and objectives
  • Be conscientious of workload and work distribution working autonomously
  • Pride yourself on being a self-starter who works well under pressure with a high attention to detail and
  • Have a passion and desire to develop and share knowledge

THE PERKS!
We have a pantry stocked with milk, cereals, biscuits, bread, peanut butter and coffee all day long. We are fun-filled with social activities like PS4 competition, quarterly teambuildings, festive lunches, weekly Thursday Food Surprise and foosball to destress yourself. Parking is also free.
STATEMENT OF POSTING
Thomas Duryea Logicalis is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status. Recruitment agencies may not submit resumes/CVs through this website, LinkedIn, job boards or directly to managers. Thomas Duryea Logicalis will not accept any unsolicited agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Thomas Duryea Logicalis.

ABOUT THOMAS DURYEA LOGICALIS
Thomas Duryea Logicalis (TDL) is a division of the Logicalis Group, a global IT Solutions Integrator who employs 5,800+ staff, across 65 locations worldwide. Thomas Duryea Logicalis is the formation of powerhouse organisations, Thomas Duryea Consulting and Logicalis Australia. Collectively, the integrated organisation has a proud 19-year heritage in solution integration and is widely recognised as one of Australia's leading professional services, managed services and ICT companies.
People, partnerships and technology are at the core of our foundation. Our commitment to deliver capabilities that inspire change and drive digital transformation is harnessed through innovation, diversification, and a culture that delivers exceptional customer outcomes. We partner with the industry's best to reinforce our service capability, counting some of the highest level of vendor partnerships in our portfolio, including Citrix #1 APAC partner, Dell's largest AU partner and the 'partner of choice' across several Cisco, Microsoft and Ivanti disciplines.

www.tdlogicalis.com.au

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