Senior Engineer Information Technology

Senior Engineer Information Technology

Infineon Technologies Private Limited
Melaka Malaysia
1-3 years
Not Specified

Job Description

Job Description :
In your new role you will:
  • Responsible for global operation support of SAP Process Integration (SAP PI), SAP Cloud Platform and SAP Landscape Transformation (SAP SLT), to the user community and the business processes in use.
  • Provide 2nd Level Support for SAP PI, SAP Cloud Platform and SAP SLT globally.
  • Manage Incident and Service Order tickets: Receive, categorize, prioritize and track incidents or service orders using Remedy tool as the central Infineon ticketing platform
  • Analyze, investigate, fix known issues, provide workaround to users and work towards timely resolution according to SLAs
  • Internal Control Monitoring: to provide daily system checks/monitoring as required and drive efficiencies to ensure the system and processes perform as effectively as they should
  • Perform Problem Management: Identify problem trends and implement corrective actions, communicate with change request team and application owners.
  • Ensure system and support related documentation is maintained and up to date, documents known errors, workarounds and resolution plans. Knowledge sharing/training within support team and business users
  • Able to work on shift mode on a rotation basis (morning, 9:00am †6:15pm and afternoon, 3:00pm-12:15am, shift)
  • Able to work on call standby support on a rotation basis (12:15am-8:15am)/weekend (Sat/Sun)

Your ProfileYou are best equipped for this task if you have:
  • Bachelor's Degree in Computer Science / Information Technology or any relevant course
  • Minimum 3 years of relevant experience in system support or end-user support. Experience in SAP Cloud Platform Integration is the must.
  • Knowledge / familiarity with programming language such as ASP, XML,JAVA,XSLT
  • Excellent analytical and problem solving skills and are able to critically engage with new issues
  • Good communications skills (mainly English) and a proactive team player
  • Strong in service support operations
  • Experienced in SAP PI and SAP SLT will be an added advantage
  • Strong programming skills in Java will be an added advantage
  • Able to work independently with minimal supervision

Part of your life. Part of tomorrow. We make life easier, safer and greener – with technology that achieves more, consumes less and is accessible to everyone. Microelectronics from Infineon is the key to a better future. Efficient use of energy, environmentally-friendly mobility and security in a connected world – we solve some of the most critical challenges that our society faces while taking a conscientious approach to the use of natural resources. Infineon Technologies (Malaysia) Sdn Bhd, with its 8.000 employees, is the largest manufacturing site of Infineon. The company has established itself as a leading manufacturing site for Power Semiconductors, Logic Semiconductors, Discrete and Sensor Products. We are committed to increasing productivity, on-time delivery and providing customized solutions while maintaining the highest level of product quality. The success of Infineon Melaka is evidenced by eleven National Awards received from the Prime Minister’s Office as well as 15 corporate awards.

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