Senior Field Service Engineer

Senior Field Service Engineer

Analisa Resources (M) Sdn Bhd
Selangor
3 - 5 Years
68711 - 137422 MYR

Job Description

Responsibilities:
1. To undertake installation and commission, repair and maintenance of laboratory instruments
2. To provide timely after-sales service for customers within agreed response time.
3. To provide on a timely basis service quotations for repairs and/ or service contract proposals
Maintain and submit proper and timely service documentation including service reports, installation and commissioning reports, updated instrument registry as well as keep current service spares inventory.
4. Maintain and keep in good condition service tools and service spares
5. Coordinate with local sub-contractors where necessary
6. Actively recommend appropriate spare parts and service repairs/ upgrades or maintenance to customers with the objective of minimizing instrument down time.
7. Develop and maintain good and professional rapport with customers for customer retention
8. Exhibit team play by working with colleagues from sales and operations to ensure smooth operation of the business.

Founded and incorporated in 1999, we provide reliable and value-added laboratory solutions to the scientific community. With offices in both Malaysia and Singapore and a team, comprising of sales, marketing and technical personnel, we have more than 100 years of collective experience delivering best in class service to our customers. We are noted for our comprehensive solutions involving instruments, chemistries and consumables, software, technical services; enabling an integrated laboratory workflow solution for scientific discovery in Analytical Chemistry, Life Science and Diagnostic markets. Our customers are scientists engaged in research and testing including government institutions, academia, biotechnology, pharmaceutical industries as well as hospitals.

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