Senior Field Service Engineer – Level 2

Senior Field Service Engineer – Level 2

Aspire Nxt Pte Ltd
Kuala Lumpur
3-7 years
Not Specified

Job Description

Responsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. Serves as company liaison with customer on administrative and technical matters. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps or engineers.
Primary Responsibilities
Conducts advanced installation of technical solutions
Follows predefined procedures and tasks in everyday activities
Develops technical knowledge in a specific subject matter
Performs troubleshooting, parts replacement, system upgrades and advanced deployments
Escalation ownership
Mentors and reviews work of more junior Field Service technicians
Establishes and builds positive customer relationships
Complex Break/Fix Support
Case Management
Good English communication skills for working with customers and internal partners
Intermediate understanding of internal service processes and ability to articulate these to customers
Typically requires a minimum 3+ years of related experience; or equivalent experience
Bachelor’s degree or equivalent experience

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