Senior Fraud Analyst (Monitoring & Detection)

Senior Fraud Analyst (Monitoring & Detection)

RHB Banking Group
Kuala Lumpur Malaysia
3-6 years
Not Specified

Job Description

Primary Objective
Provide effective management of internet & mobile banking frauds and complaints with proper investigation process, ensuring all cases resolved, analyzing reported cases to develop process improvement, collaborating with regulatory agencies and maintaining efficient correspondences to relevant parties for smooth operation of the fraud investigation team.
  • Monitor real time queues and identify high risk transactions within the business portfolio.
  • Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
  • Identify fraudulent transactions and cancel them from further processing.
  • Resolve queued transactions within the service level agreements to reduce potential revenue losses.
  • Interact with banks and customers to validate information and to confirm or cancel authorizations.
  • Resolve customer issues within the scope of existing service level agreements.
  • Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
  • Maintain fraud analysis models to improve efficiency and effectiveness of Web Fraud System

Education Background
Degree in Compliance field / Risk Management / Business Administration
Professional Accreditation:
  • Chartered Banker (preferred)
  • Certification in Regulatory Compliance (preferred)
  • Certified Fraud Examiner (preferred)

Preferred level of Experience (by years/function/industry):
  • 3 years’ experience in banking operation, leadership management and internet banking compliance fields respectively.
  • 3 years’ experience in self-service banking cybercrime investigation process.
  • Currently holding the position as Assistant Manager or Manager level

Preferablysomeone that willing to work on shift rotation basis
Location of work :RHB Centre, Jalan Tun Razak, 50400 Kuala Lumpur
  • Annual Leaves
  • Medical benefits
  • Handphone & Parking allowance
  • others benefits as per RHB Bank T&C

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