Senior Manager, Innovation & Digital Design

Senior Manager, Innovation & Digital Design

AIA Group
Kuala Lumpur Malaysia
10-13 years
Not Specified

Job Description


Bring your career aspirations to life with AIA!Responsible for leading UI, UX and design research practices for digital projects across AIA's ecosystem, including expert knowledge of, and application of practices essential for good customer experience across AIA's digital ecosystem. Establishing setup and application of a comprehensive digital design system and working across design team members to map across AIA's user ecosystem.
  • As design, represent UI/UX and human centered design within the organization, and actively work to represent the cause for good customer experience within AIA. This may include facilitating design and/discovery workshops, utilizing design thinking as a measure towards human centered design approaches, giving presentations and training towards other members of the organization, and giving considered and justified feedback towards supporting approaches which provide better customer experience.
  • Understand the digital ecosystem as a whole and work with other designers to build up a comprehensive design system, and pattern libraries which can be utilized for design, by all business areas for AIA Malaysia, taking into account the current design ecosystem which utilizes different approaches based on different user types, the existing (soon to be replaced) Malaysia design system, and with consideration from Group design.
  • Act as an interface for the Design team to business and other stakeholders. Assess business requirements to produce concepts, user journeys, design proposals, prototypes or produce first cut wireframing to utilize within a design and discovery workshop for business. Provide realistic and viable resourcing needs for design on projects, produce workshop breakdowns and design timelines, coordinate with developer timelines to produce unified output. Represent Design as a subject matter expert within meetings.
  • Understanding and practical application of data driven design. Experience with user research i.e usability testing, or self-run exercises such as corridor/guerrilla testing. This includes process, preparation, timelines and planning, assessment of test results to produce changed design. This will necessitate work both within projects in AIA Malaysia, and with Group on Group-driven user cohort research exercises.
  • Study and keep abreast of the latest design trends catered to customer needs across industries in general, use user research to keep in touch with customers, and influence projects with increasing customer driven direction.
  • Work individually with business before the formalization of a business case or gathering of a team, in which case, will need to facilitate and run workshops, and develop hands-on design work which may include user journeys or flows, screens, wireframes, design templates, mocks or concepts, layouts, grids, hi fidelity screens and design prototypes.
  • Management of external vendors and/or contractors, negotiate and agree on scope and time estimation, handle the resourcing and scope of work for a design team, and to oversee and overview design work.
  • Responsible for quality of design work, whether working individually or with a team. Performance of design verification after the development stage, working with the designers within a team to ensure production of quality work and correct understanding and interpretation of the requirements.
  • Preferred: demonstrated understanding of Agile and experience working within teams running Scrum, including the role of design within the Agile process.  
  • Preferred: demonstrated understanding of design thinking and/or LEAN methodology, in context with design.
  • Preferred: Experience with remote/digital facilitation methods, design thinking or digital whiteboarding tools.

Job Requirements:
  • 8 – 10 years minimum of user experience and user interface design experience for software, websites and application development.
  • Bachelor’s and/or Master’s degree in interaction design, new media design, industrial design, Human-Computer Interaction, human factors/ergonomics or any other related field. A strong and varied portfolio and relevant field of experience in UI and UX.
  • Strong conceptualization ability and strong visual communication ability coupled with good design skills, production value and attention to detail.
  • Good working knowledge of Photoshop, Illustrator, XD, Sketch, or any associated design tools, and  prototyping tools such as Invision, Figma, Axure, etc as well the flexibility to pick up new tools.
  • Experience with evaluating target markets and creation of personas; and incorporating user research as part of the design process.
  • Ability to quickly pick up new projects, in order to either own it on the design side as the resident expert; or to work within a team to achieve multiple deliveries across a single project.
  • Good understanding of design process and of the whole project lifecycle.
  • Ability to share and brainstorm, and receptive to new ideas and variations.
  • Ability to communicate effectively, manage multiple stakeholders, and meet tight deadlines.

Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

About AIA Group

For a century, we have served millions of people and generations of families all around the Asia-Pacific region.AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.Our Vision is to be the world’s pre-eminent life insurance provider. That is our service to our customers and our shareholders.Our Purpose is to play a leadership role in driving economic and social development across the region. That is our service to societies and their people.Our Promise to help people live Healthier, Longer, Better Lives.

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