Senior Manager, Service Analytics and Reporting

Senior Manager, Service Analytics and Reporting

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities

  • Designed and developed tables, stored procedures, views, packages and SQL scripts using SQL (Microsoft SQL Server)

  • Designed, developed, tested and maintained web-based front ends for database access using Microsoft Visual Studio and ASP.NET

  • Developing new user-facing, highly responsive, web-based interfaces using React.js

  • Develop a flexible and well-structured front-end architecture, along with the APIs

  • Building reusable components and front-end libraries for future use

  • Translating designs and wireframes into high quality code

  • Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

  • Maintain & Support Microsoft Servers / IIS Web Server & MS SQL Database server

  • Building Data Assets, maintaining the Data Assets, Defining the Quality Standards for Data

  • Collaborating with service lead and data source owner to optimizing Transformation Workflows

  • Understand and develop all desktop / workstation related reporting requirements for patching, inventory services metrics based on the team TOM

  • Engage in UAT testing and implementation of all the reporting solutions that the domain requires

  • Align the key operational processes and controls adhering to existing SCB risk and control standard

  • Manage day to day processes and controls across an array of daily reporting regulations and thereof

  • Ensure that the controls being implemented are effective at mitigating cause of process failure, and any gaps are well articulated through the Operational Risk Framework

  • Ensure the control measurements (KCI and CSTs) are appropriately defined, measured and captured within the Operational Risk Framework

  • Ensure that the key risk indicators (KRIs) are appropriately defined, measured and captured within the Operational Risk Framework

  • Provide high quality status updates to EUS metrics as requested and at appropriate juncture

  • Hold or attend regular forum with the other leads to understand business requirement and build dashboard solution

  • Work closely with Risk Manager for Operation Risk related issues when needed. Help Governance, Risk and Compliance to support metrics / report supported by team

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the [Group ] to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • EUS Service Owner, Domain, Cyber Security Services, Service Manager and ET stakeholders

Other Responsibilities

  • Help with triage of vulnerabilities as well with the training aspect of the role

Our Ideal Candidate

  • Bachelor&rsquos Degree/Post Graduate Diploma in Computing, information System or related Technology field or in a related discipline. Prior experience (up to 3 years) in the field of security remediation activities is also necessary for this position

  • Required language(s): English

  • At least 5+ years of experience with JavaScript framework, preferably REACT (JS/ES6/ES7, Redux/Flux, UI design/layout)

  • In-depth development skill in ASP.NET > VB.NET

  • Deep knowledge in writing SQL Query (Microsoft SQL Server)

  • Experience with MS SQL Server Management & Troubleshooting / Supporting experience

  • Experience with MS Windows Server & Troubleshooting / Supporting experience

  • In-depth understanding of JavaScript, the DOM, and relevant concepts

  • Experience with HTML / CSS

  • Experience with REST API's

  • Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

  • Experience with C# is a plus

  • Agile knowledge is a plus

  • Git knowledge is a plus

  • Team player

  • Strong passion in programming and good in enhancing technique and methodology.

  • Self-starter, capable of working without direction and able to deliver technical projects from scratch.

  • Sound problem analysis and resolution abilities.

  • Experience with Microsoft Windows platform and web development product

  • Good time-management skills

  • Great interpersonal and communication skills

  • Good analytical and problem-solving skills.

  • Strong passion in programming and good in enhancing technique and methodology.

  • Self-starter, capable of working without direction and able to deliver technical projects from scratch.

  • Sound problem analysis and resolution abilities

  • Well versed in effectively interacting with support to identify and process their requirement

  • Persistence to ensure deliverables are completed successfully

  • An ability to clearly communicate to both business and IT audiences

  • Demonstrated experience of complex technology environments

  • An overall understanding of the business objectives of service lines and Core Business Services departments

  • Excellent collaboration skills in a matrix organization

  • Strong domain knowledge in global complex infrastructures

  • Strong business acumen and ability to negotiate to find win-win resolution to conflicts arising

  • Strong customer orientation and able to manage customer expectations

  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change


  • Customer Experience Certification

  • Data Analytics

  • Communication and Story Telling

  • Relationship Building

  • Project Management and Process Simplification

  • Empathy and Listening skills

  • Adaptability

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