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Senior Network Engineer
Logicalis Asia Pacific MSC Sdn BhdJob Description
As a Senior Network Engineer (Level 3), you will be a part of the Managed Services team. The team is dedicated to improving our managed network services for our customers environments. The team provides Level 3 technical expertise , operational support to the Service Centre and ensure customer environments are ever improving. Your core objective is to improve customer environments through automation and optimisation. Success is measured by our customer systems compliance and availability.
Your work life will revolve around these responsibilities:-
- Provide third level technical expertise and operational support for the network and security service requests and issues
- This role will primarily focus on the application of Riverbed Technology and Algosec Systems.
- You will be the final escalation point for such technical knowledge and expertise.
- You shall ensure escalations are resolve on a timely basis according to the SLA
- Lead workshops that identify trends and problems within customer environments
- Develop new solutions that improve our customer environments
- Develop permanent corrective fixes and deploy following appropriate change processes
- Document solutions and knowledge in Logicalis Australia knowledge management system
- Mentors junior engineers to help develop their skills
ABOUT YOU
To join the team, we are looking for:-
- 4-6 years experience in LAN /WAN networks and optimisation including managing wireless devices, VOICE and network security
- MUST have knowledge and experience in Riverbed technology as a network performance tool
- Familiar with Algosec system management and CISCO products
- Having Riverbed Certified Performance Engineering (RCPE) Associate or Professional certification is an advantage
- Strong English Communication Skills
- Advanced analytical and troubleshooting skills in enterprise level environments.
- Vendor management skills and strong understanding of SLAs.
- Exposure to ITIL processes
- Willing to work in Cyberjaya, Selangor
- Display and apply a customer first attitude in each interaction
- Illustrate an understanding of wider business goals and objectives
- Be conscientious of workload and work distribution
- Pride yourself on being a self-starter who works well under pressure with a high attention to detail and
- Have a passion and desire to develop and share knowledge
- Aruba, Cisco Meraki, and Palo Alto experience.
- Fortinet security and SDWAN
As a valued and respected member of Logicalis you will enjoy several benefits such as;
A Modern office located in Cyberjaya (Malaysia)
An amazing and supportive team environment
Modern & flexible working arrangements
Fun-filled social activities
Festive lunches, Food Treats and a well stocked pantry and coffee
Free Parking.
Logicalis Asia Pacific MSC is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status. Recruitment agencies may not submit resumes/CVs through this website, LinkedIn, job boards or directly to managers. Logicalis Asia Pacific MSC will not accept any unsolicited agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Logicalis Asia Pacific MSC
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Logicalis Asia Pacific MSC Sdn Bhd is a division of the Logicalis Group, a global IT Solutions Integrator who employs 5,800+ staff, across 65 locations worldwide. Logicalis Asia Pacific MSC Sdn Bhd is the formation of powerhouse organisations, Thomas Duryea Consulting and Logicalis Australia. Collectively, the integrated organisation has a proud 19-year heritage in solution integration and is widely recognised as one of Australia's leading professional services, managed services and ICT companies.
People, partnerships and technology are at the core of our foundation. Our commitment to deliver capabilities that inspire change and drive digital transformation is harnessed through innovation, diversification, and a culture that delivers exceptional customer outcomes. We partner with the industry's best to reinforce our service capability, counting some of the highest level of vendor partnerships in our portfolio, including Citrix #1 APAC partner, Dell's largest AU partner and the 'partner of choice' across several Cisco, Microsoft and Ivanti disciplines.
www.au.logicalis.com
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