(Senior) Specialist - BPO (Contract 1 Year)

(Senior) Specialist - BPO (Contract 1 Year)

DHL Express (Malaysia) Sdn Bhd
5-7 years
Not Specified

Job Description



Overall Role Purpose
Provide detailed analyses and deliver sustainable and supportable solutions and/or automation to process breakdown in the service line and supporting functions
Specific Role Context
  • Deliver to successful completion identified initiatives (global or regional) that will deliver operational quality in the shared service center
  • Analyze and design of technology-driven and/or automated solutions that support service line requirements
  • Analyze and design process improvements in the designated process areas that deliver measurable and/or qualitative benefits
  • Prepare, update and regularly review all relevant process map documentation for the service line and the supporting/enabling functions
  • Assess innovative ideas generated from an Ideas Management program relative to benefit and cost
  • Support the BPO Manager in cultivating culture of continuous improvement and innovation

Specific Role challenge
  • Gain support of the service line that the systematic approach creates significant and measurable improvement.
  • Create understanding with employees what the needs and benefits are of process improvement initiatives
  • Contribute to cultivating a culture of continuous improvement and innovation

Key Activities
  • Execute business process improvement initiatives with employees, relevant stakeholders and process owners
  • Provide effective and efficient support to the Head of Lean Program to ensure the smooth running of the department
  • Ensure that customer interests are reflected within all phases of improvement
  • To liaise with external IT vendors, Finance Business Partners and Consultants
  • Understanding the different processes used throughout finance and HR operations locations in Asia Pacific
  • Identifying/ leveraging best practices already in use in the finance operations community
  • Designing practical and effective solutions to address improvement opportunities - both cost and performance
  • Successfully implement improvement initiatives with Finance and HR Business Partners
  • Strive as a SME on process improvements/ standardization methodology
  • Provide consultative services to both external Finance and HR Business Partners and internal support staff
  • Ability to relate to cross-cultural processes and country sensitivities
  • Responsible for process documentations (i.e. process maps)
  • Maintain strong client relationships
  • Be able to influence decisions / actions through provision of value added inputs into the organization's business processes


Expected years of experience
At least 5 - 7 years of working experience of which the last 2 years focused on process outsourcing/improvement and/or shared services
Educational Qualifications
Qualified University Degree holder

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