Senior Support Automation Engineer

Senior Support Automation Engineer

GrabTaxi Pte Ltd
5-8 years
Not Specified

Job Description

Job Description :
Get to know our Team:
When you're an engineer at Grab, you are part of the heart and soul of the company. Our passion is anchored in the work that we do, and this is reflected in the impact we make on millions of lives on a daily basis. Our team is empowered by creating amazing services and tools that serve millions of passengers, driving partners, and fellow grabbers.
Get to know the Role:
You will manage end to end business improvement and automation projects regionally, across all departments and functional areas. Your core responsibilities will include:

  • Identifying operational improvement and automation opportunities and recommending initiatives advancing the company’s key objectives

  • Diagnosing complex operational problems and developing compelling, data-driven solutions

  • Using quantitative and qualitative analysis to drive management decisions

  • Owning and implementing projects identified as key priority by the senior leadership

  • Driving process re-engineering or, in the case of new businesses launched by Grab, designing new, scalable processes to support rapid growth

  • Coordinating across operational and technical teams to rapidly deliver the projects

  • Supervising junior team members for the successful delivery of their own projects or workstreams

  • Coordinate testing activities and suggest improvements

  • Review requirements, specifications, and technical design documents to provide timely and meaningful feedback

  • Create detailed, comprehensive, and well-structured test cases in Gherkin language

  • Develop and execute automation scripts

  • Work with internal teams (e.g. developers and product managers) to identify system requirements

  • Follow debugging process results carefully

  • Stay up-to-date with new testing tools and test strategies such as test framework features

The must haves:

  • Must have at least 5 years experience related to software development field

  • Must have experience with Git, Jira, Slack, MySQL, Tableau

  • Must have experience in software development with Golang

  • Must be familiar with API design and development

  • Must have good research skills

  • Must have experience strong problem solving, analytical and conceptual skills

  • Must be willing to undertake multiple tasks

  • Must have ability to work independently and collaboratively in a small team

  • Solid understanding of computer programming and software development

  • Ability to troubleshoot software problems and perform system tests

  • Creative thinking skills

  • Detail-oriented personality


  • Experience with Docker/container technologies

  • Experienced in software development with and NodeJS/Groovy

  • Knowledge of common web frontend languages such as TypeScript and JavaScript

  • Experience building HTML emails

  • Must have strong understanding of support flows and procedures

  • Must be familiar with working via online tools like Zendesk, Google Calendar, Web based email, etc

  • Must know how to debug basic mobile hardware and software issues

  • Must be fluent in both English and the local native language such as Malay, Chinese, Tagalog, Thai or Vietnamese.

  • Must be able to work independently and remotely.

  • Must be able to work well under pressure

Similar Jobs

Career Advice to Find Better