Senior System Support Specialist

Senior System Support Specialist

DHL Express (Malaysia) Sdn Bhd
5-8 years
Not Specified

Job Description

Our Infrastructure Operation team is looking for a new team member!
Infrastructure Operations team runs and maintains the global hosting infrastructure and its components within the ITS data centers as well as providing countries with remote infrastructure management and support.
Our goal is to ensure that the organization has the right knowledge and capabilities to deliver 1st and 2nd level support for infrastructure, keeping the infrastructure up and running 24x7x365
The Senior System Support Engineer is responsible for build, development, maintenance and issues resolution of EDR (Endpoint Detection and Response) and EPP (Endpoint Protection Platform) infrastructure.
As a System Support person in Infrastructure Operation team we support, maintain and monitor the datacenter infrastructure (Prague and Kuala Lumpur) 24 x 7 and ensure that underlying infrastructure (hardware, operating systems, databases, and middleware) availability meets the agreed Service Level targets..
. Supporting EDR and EPP application running within the area of responsibility of Production Services in ITS globally
. Assessing, developing and implementing EDR and EPP infrastructures
. Primarily contact point for EDR and EPP applications and solutions
. Documenting down the best practices and adhering to formal standards and processes
. Maintaining and ensuring EDR and EPP applications are up to date with security standards.
. Day to day operations handling security incidents and incidents related to EDR.
. Gathering, assessing and communicating critical information on a timely basis, by interacting with your team and business stakeholders globally.
. To provide continuously support security hardening solutions and future projects
. Continuously learning on the latest new technologies based on the customer or ITS needs
. We empha teamwork hence provide advice and guidance to junior colleagues is a must.
. Windows OS and Linux OS
. Degree in Computer Science, Information Systems or equivalent experience
. Minimum 5 years experience in an Enterprise IT environment
. Minimum 3 years in similar roles
. Strong knowledge of moderns EDR & EPP Solutions
. Strong knowledge of current threat landscape
. Strong knowledge of malware operation, threat, & IOC.
. Strong knowledge of Administrating Operating Systems (Windows and RHEL)
. Knowledge of information security incidents response management.
. Knowledge & experience in scripting Languages
. Provide on call support 24/7
. Fluent knowledge of English
. Ability to work independently and self-motivation
. Creative problem-solving skills and ability to work conceptually
. Customer-centric and end-users focused

. ITIL Foundation/ Certification knowledge a plus.
. Great team of IT professionals with global working exposure
. Flexible Benefits - customized according to individual needs
. On-going professional and technical training and certifications
. A multicultural environment in modern offices
. Choose any day for your vacation from earned public holiday (Saturday and ad hoc)
. Smart casual everyday
. Global internal job opportunities available within DPDHL
. Unlimited Outpatient Medical
. Home office possibilities
Sounds good Start your application now!
ABOUT US - DHL IT Services
IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:
. Supports over 260,000 DPDHL e-mail users
. Runs more than 7700 servers
. Supports more than 2000 global services and applications
. Processes 9 million shipment information messages per day
. 200000 man-days per year of a development application.
Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents - Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).
You would be part of over 1400 highly skilled IT professionals working in a friendly, multicultural environment of 26 nationalities in Cyberjaya.

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