Senior System Support Specialist

Senior System Support Specialist

Selangor Malaysia
Not Specified
Not Specified

Job Description


  • Act as a subject matter expert for design details, implementation and upgrade campaigns of infrastructure components and client software supporting specific services.

  • Communicates with regional customer representatives and support teams in countries, collecting requirements, assessing impact of negotiated implementation options.

  • Document procedures, prepare guidelines for support teams.

  • Prepare detailed implementation plans and assign work packages to the support teams responsible for testing and implementation phases of complex projects.

  • Based on service review and service key performance indicators, plans and supports activities and projects of service improvement plans.

  • Understands processes, status, progress and trends of capacity management for servers, storage, licenses.

  • Manage structure and procedures of authorization through Active Directory group membership.

  • Support implementations of changes, upgrades and extensions.

  • Works on request fulfilment and incident management of service requests queues.

  • Manage structure and procedures of authorization through Active Directory group membership.

Systems and applications you will use:

  • Windows Client OS

  • Windows Server OS

  • Active Directory Administrative Center

  • Set of internal portals and Admin application

  • Enterprise backup and restore systems.

  • Enterprise printer management systems.

Processes to manage and to support:

  • Provide technical expertise to resolve third level technical support issues and ensure all escalations are successfully resolved and all emergency fixes and changes appropriately documented.

  • Contributes to design and implementation all Operating System/Database/Middleware Application software based infrastructure services located within the ITSC.

  • Plans and manages design and implementation of infrastructure improvements such as virtualization, cloud based solution migrations.

  • Provide guidelines and working instructions to colleagues and support teams.

  • Align and apply with service and infrastructure standards provided by the organization.


  • Strong communication skills

  • Ability to prioritize and multi-task to achieve goals and deadlines

  • Technical knowledge of Windows Client OS

  • Experience in supporting desktop oriented services

  • Great team of IT professionals with global working exposure
  • Flexible Benefits – customized according to individual needs
  • On-going professional and technical training and certifications
  • A multicultural environment in modern offices
  • Choose any day for your vacation from earned public holiday (Saturday and ad hoc)
  • Smart casual everyday
  • Global internal job opportunities available within DPDHL
  • Unlimited Outpatient Medical
  • Home office possibilities

Sounds good Start your application now!
IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:
  • Supports over 260,000 DPDHL e-mail users;
  • Runs more than 7700 servers;
  • Supports more than 2000 global services and applications;
  • Processes 9 million shipment information messages per day;
  • 200000 man-days per year of a development application.

Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of logistics industry, we at IT Servicesaltogetherrepresent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents – Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).
You would be part of over 1400 highly skilled IT professionals working in a friendly, multicultural environment of 26 nationalities in Cyberjaya.

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