Senior Technical Analyst

Senior Technical Analyst

eTeam Workforce Pte Ltd
Malaysia
10-13 years
Not Specified

Job Description


Job Description :
  • Support and administration of Microsoft Exchange Server 2010, 2013 and 2016, and Exchange Online
  • Support and administration of Microsoft Windows Server 2008, 2012 and 2016
  • To ensure documentation, guidelines and procedures are in place and enforced for quality in operational processes.
  • Implementation of new operational procedures and regular review and improvement of the existing procedures including assistance in acceptance testing
  • Provide input during acceptance phase of new projects to ensure that operational functions are supportable or maintainable.
  • To assist in new implementations or upgrades to existing systems, including project management, tracking, and reporting
  • To identify and determine course of technology development implementation to facilitate support services for the users.
  • To ensure that technical solutions proposed satisfy both the immediate and long-term needs of the business and ensure adherence with the Group's technical and security standards in all aspects of the team's activities.
  • Apply customer service skills to draw any further required diagnosis information from customer
  • To assist in country support, platform, BMC, SCOM and technical support on resolution of complex issues and rollouts.
  • Escalate problems to platform, BMC, SCOM and Support Team when required
  • Work as part of a team providing coverage on a 7 day a week, 24 hours per day (24/7) basis.
  • To ensure processes, guidelines and procedures are in place and enforced for quality in installation, running, operating and support of all standard desktops, servers, and email system.
  • To evaluate the technology solutions delivered by business and Design team, develop acceptance criteria and process for the operability and supportability of the solutions.
  • To maintain an expert knowledge within the team of technology and industry trends in relation to business requirements, and the direction of the Group.
  • Continuous Improvement in Productivity to the standards prescribed from time to time and Upholding the Values of the Group and Company at all times
  • Compliance with all applicable Rules/ Regulations and Company and Group Policies.

QUALIFICATIONS:
  • 10 + years experience in managing Microsoft Exchange environment Exchange 2010, 2013, 2016, Microsoft Edge & External Email Gateway.
  • 8+ years experience managing mid to enterprise Microsoft environments. Specialization in Windows 2008, 2012, 2016 and Active Directory.
  • Good knowledge in managing Exchange online
  • Strong understanding of Exchange & Windows PowerShell scripting experience is preferred
  • Strong analytical and creative problem-solving skills for design, creation and testing of complex systems
  • Working knowledge of BMC, TSOM & SCOM monitoring software and Remote Tools across platforms.
  • Good interpersonal skills and ability to work effectively as part of a global support team.
  • Knowledge of Remedy tool
  • Good communications skills.
  • Completing tasks in a timely manner.
  • Must be able to prioritize tasks and be flexible in terms of tasks.

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