Responsibilities:
• Reviews comprehensive preventive maintenance reports
• Provides technical assistance to Level 1 engineers
• Provides onsite or offsite support to customers
• Involved in department rotation standby roster
• Leads project incident reports from technical perspective
• Prepares problem management reports
• Responsible to carry out complex installations (more than one technology)
• Performs project deployment
• Ensures project deployments are according to timelines
• Provides input to develop project documentation
• Captures and updates project implementation technical issues for lessons learned
• Conducts project testing and commissioning with customers
• Updates installation tickets in a timely manner in Field Service Management System
• Updates timesheet in Intranet system timesheet
• To conduct a minimum of one knowledge sharing session
Education and Experience:
• Degree in Information Technology or equivalent
• Minimum 5 years’ experience deploying and managing infrastructure
• Must be CCNA certified (Cisco Certified Network Associated), CCNP, CCNA-Security, CCNP Security, Fortinet NSE, FireEye SE will be advantage.
• Familiar with network and security components and products such as Trend Micro, FireEye, Fortigate, PaloAlto, etc.
• Strong presentation, analytical and problem-solving skills
• Qualified candidates should have well rounded experience with full network diagnosis, configuration and problem resolution.
• Advanced experience in troubleshooting layer 2 and 3 routing and switching issues
• Knowledge of protocol analysis tools used to troubleshoot layer 2 & 3 issues Technical Support for critical situations
• Protocol decoding and analysis using a variety of software tools e.g. sniffer, wireshark etc
• Demonstrated proficiency with Cisco switches and routers, Wireless LAN, Cisco ASA Firewall and network management and monitoring tools
• Experience with disaster recovery planning and execution.
• Possess a positive attitude with strong verbal and written communication skills
• Ability to work independently and within a team