Senior Technical Engineer – Network (Location : Penang)

Senior Technical Engineer – Network (Location : Penang)

Ctc Global Sdn Bhd
Penang
5-8 years
Not Specified

Job Description

Responsibilities:

• Reviews comprehensive preventive maintenance reports
• Provides technical assistance to Level 1 engineers
• Provides onsite or offsite support to customers
• Involved in department rotation standby roster
• Leads project incident reports from technical perspective
• Prepares problem management reports
• Responsible to carry out complex installations (more than one technology)
• Performs project deployment
• Ensures project deployments are according to timelines
• Provides input to develop project documentation
• Captures and updates project implementation technical issues for lessons learned
• Conducts project testing and commissioning with customers
• Updates installation tickets in a timely manner in Field Service Management System
• Updates timesheet in Intranet system timesheet
• To conduct a minimum of one knowledge sharing session

Education and Experience:
• Degree in Information Technology or equivalent
• Minimum 5 years’ experience deploying and managing infrastructure
• Must be CCNA certified (Cisco Certified Network Associated), CCNP, CCNA-Security, CCNP Security, Fortinet NSE, FireEye SE will be advantage.
• Familiar with network and security components and products such as Trend Micro, FireEye, Fortigate, PaloAlto, etc.
• Strong presentation, analytical and problem-solving skills
• Qualified candidates should have well rounded experience with full network diagnosis, configuration and problem resolution.
• Advanced experience in troubleshooting layer 2 and 3 routing and switching issues
• Knowledge of protocol analysis tools used to troubleshoot layer 2 & 3 issues Technical Support for critical situations
• Protocol decoding and analysis using a variety of software tools e.g. sniffer, wireshark etc
• Demonstrated proficiency with Cisco switches and routers, Wireless LAN, Cisco ASA Firewall and network management and monitoring tools
• Experience with disaster recovery planning and execution.
• Possess a positive attitude with strong verbal and written communication skills
• Ability to work independently and within a team

CTC Global Sdn Bhd (CTCG) is a wholly-owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation. ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both CTC and ITOCHU Corporation are listed on the Tokyo Stock Exchange, and have current market capitalisations of US$2.6 billion and US$18.6 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 40 years, starting from when it was CSA, then subsequently CSC and now as part of the CTC and Itochu Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers an extensive portfolio of systems integration solutions to enable businesses to operate more efficiently.

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