Senior Technical Engineer - Systems (Location : Penang)

Senior Technical Engineer - Systems (Location : Penang)

Ctc Global Sdn Bhd
Penang
3 - 5 Years
Not Specified

Job Description

Responsibilities :
• Provides technical advice and support to Level 1 and 2 Engineers
• Customer support on-site and off-site
• Provides remote troubleshooting if needed
• Attends to high severity incidents on and off-site
• Prepares and follow-up on incident reports if any
• Updates incident tickets in a timely manner in Field Service Management System to meet contractual Service Level Agreements
• Reviews and submits incident reports in a timely manner
• Coordinates with the technical team to prepare problem management reports
• Reviews problem management reports
• Monitors and ensures problem management reports are submitted in a timely manner
• Leads problem management and resolution in the support products.
• Leads project implementation
• Reviews project scope, Pre-Implementation Validation (PIV) and prepares project deployment checklist
• Ensures project timely completion.
• Plans and reviews implementation timeline with project manager.
• Develops design configuration documentation
• Captures and updates project implementation technical issues for references
• Assumes the Project Technical Lead role when required
• Submits timesheet to reporting manager
• Provides scope of work and man-days to pre-sales & sales teams (if required)
• Reviews and highlights project deployment risks
• Conducts technical sharing with Level 1 and 2 engineers

Requirements :

• Diploma/Degree in Information Technology or equivalent.
• Minimum 3 to 5 years related working experience in an IT related environment preferably with good knowledge of UNIX/LINUX platform.
• Ability to work independently with minimum supervision.
• Knowledge of (Solaris/LINUX/Windows) operating systems, VMware products, Veritas/Veeam backup products, HPE/Dell/IBM/Oracle/UCS server and Netapp/DellEMC/HPE storages
• Knowledge of DNS, DHCP, NTP, SysLog, administration, configuration, troubleshooting & implementation.
• Knowledge of disk management software on MS Windows, VMWare, Oracle (SVM/ZFS), and LINUX (LVM) administration, configuration, troubleshooting & implementation.
• Knowledge of networking, eg. TCP/IP and routing.
• Must possess own transport.

CTC Global Sdn Bhd (CTCG) is a wholly-owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation. ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both CTC and ITOCHU Corporation are listed on the Tokyo Stock Exchange, and have current market capitalisations of US$2.6 billion and US$18.6 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 40 years, starting from when it was CSA, then subsequently CSC and now as part of the CTC and Itochu Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers an extensive portfolio of systems integration solutions to enable businesses to operate more efficiently.

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