Senior Technical Program Manager for Learning

Senior Technical Program Manager for Learning

GrabTaxi Pte Ltd
Malaysia
5-8 years
Not Specified

Job Description


Job Description :
Get to know our Team:
We’re a high performing team of passionate, fun-loving and hardworking individuals with varied backgrounds who come together to enrich and increase individual and organization productivity, and transform the Grab engineering culture through knowledge management, engagement, and training.
As a Senior Program Manager in the Technical Learning team, you will be handling exciting technical training and documentation programs on world-class technologies that enable Grab engineers to deliver a unique experience to millions of customers across South East Asia.
Get to know the Role:

  • Manage a variety of complex, cross-functional programs and lead all aspects of assigned programs delivery.

  • Manage project schedules, identifying risks and clearly communicating goals to project stakeholders.

  • Drive synergy and identify new opportunities, leveraging internal capabilities and external engagement.

  • Drive and manage program strategy for technical documentation, knowledge sharing, and on-demand learning initiatives, and constantly find ways of improving processes in a data-driven manner.

  • Support in establishing a strong technical documentation culture transforming Grab engineering into an active knowledge sharing organization.

  • Evangelize or drive the improvement of the technical brand at Grab by driving blog creation (and publishing) both internally and externally.

  • Gather training related feedback from engineers and members of the data community.

  • Routinely research and present insights about the learning needs of engineers and data community members.

The day-to-day activities:

  • Identify strategic project priorities, core issues, and problem-solving.

  • Identify areas where members of the technical community need help through detailed research on their learning or knowledge needs.

  • Plan and strategize ways by which you can drive visibility for training programs making learning-on-the-job both fun and effective.

  • Manage cross-functional training programs, logistics, and operations, including building and maintaining specific curriculum when needed.

  • Handle multiple projects to enable scalable knowledge sharing and learning across Engineering.

  • Monitor, measure and communicate project progress, potential risks/delays and team performance to program teams, executives and other sponsors.

  • Build analysis & presentation to help leadership's decision making.

  • Work with cross functional teams, external stakeholders, vendors and partners for successful completion of projects.

The must haves:

  • 5+ years of overall experience in project management, change management, delivery, or related fields.

  • A project delivery or technical leadership background and strong organisational and interpersonal skills.

  • Independent self-starter whose background demonstrates that you can drive complex projects, have software engineering exposure, understand latest technical stacks for backend, mobile, data science.

  • Experience collaborating with engineers to drive content development.

  • High tolerance for ambiguity leaning toward action.

  • An understanding of Agile is desirable but not essential.

  • Effective communication skills to handle communications and reporting to management and cross-functional teams.

  • Experience working in a dynamic fast paced environment, where autonomy and self-decision making is needed (to an extent) and also able to juggle between different projects/tasks.

  • Understanding of basic SQL, JIRA Management or other related project management applications.

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