Service and Support Lead

Service and Support Lead

Celestica Electronics (S) Pte Ltd
5-8 years
Not Specified

Job Description

To be a successful Pre & Post Service and Support Lead , you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills as well technical support .
Job Requirements:
Performs tasks such as, but not limited to, the following:
. Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.
. Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
. Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
. Recording sales trends and liaising with account managers to develop sales strategies.
. Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
. Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
. Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
. Handling administrative duties for the company and its executives and management teams.
. Scheduling customer meetings and conferences.
. Reporting any unusual activity to your supervisors
. Troubleshoot at customer place if any major issue
. Taking ownership of customer issues reported and seeing problems through to resolution
. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
. Ensure all issues are properly logged
. Prioritize and manage several open issues at one time
People Management
. Manage, coach and develop a high performing Pre & Post Service Support team that meets agreed objectives and which delivers best practice results, added value and continuous improvements
. Set department objectives/KPIs and review and assess ongoing performance of direct reports
. Report on achievement of targets and identify any actions required
. Communicate Key Performance Indicators (KPIs) from the strategic annual plan so that each employee is aware
. Provide technical expertise to the team
. Ensure the delivery of the People Strategy within area of accountability
. Motivate and coach the team to operational success
. Monitor the completion of tasks and ensure good performance and record on appropriate systems
. Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviours expected of them
. The ability to work long hours.
. The ability to complete projects on time and to specification.
Self Management
. Support, comply and ensure complicity with Health & Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures
. Support encourage, develop team and take ownership for team cohesion
. Proactively contribute to creating a good team atmosphere
. Anticipates and overcomes obstacles
. Makes useful links to arrive at insightful plans and solutions
. Embraces personal challenge
. Confident, rounded thinking
. Is self aware
. A self-starter, motivated and able to positively motivate others
. Focused and target driven with a positive, can-do attitude
Pre Post Service Lead Requirements:
. Bachelor's degree in engineering or a relevant discipline
. 5 years of working experince , automation background will be advantage
. The ability to work independently and to collaborate with others.
. Excellent analytical, problem-solving, and technical skills.
. Leadership skills.
. The ability to work long hours.
. The ability to complete projects on time and to specification.
. Expectation of travel to vendor/supplier locations is less than 1025% of time, however may be exceeded in exceptional circumstances to meet project needs

Job Details

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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