Service Centre Manager

Service Centre Manager

DHL Express (Malaysia) Sdn Bhd
3-6 years
Not Specified

Job Description

Operations Centre Management

  • Manage the measurement, monitoring and actions for improvement

  • Ensure that DHL meets/improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments

  • Ensure proper maintenance of the facility, equipment and infrastructure in accordance with regional guidelines and company image

  • Ensure Operations team remain within cost targets and seek means by which to manage costs whilst maintaining/improving service and productivity levels.
    Security Management

  • Oversee Security practices to ensure policies and business needs are met
    Alignment with Regional Direction

  • Roll out projects to address regional and network imperatives and programmes

  • Implement the Operations component of Annual Operating plans in tandem with the Regional strategies

  • Ensure operational practices and procedures are compliant with regional and network operation policies

  • Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.

  • Develop IKOs/KPIs with team members and monitor individual performance.

  • Consult performance appraisal.

  • Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

  • Identify training needs and opportunities to develop a highly skilled functional department.

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