Service Centre Manager

Service Centre Manager

DHL
Selangor Malaysia
3-4 years
Not Specified

Job Description


YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world’s most international company
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Centric Team and become a Certified International Specialist!
YOUR TASKS
Operations Centre Management
  • Manage the measurement, monitoring and actions for improvement
  • Ensure that DHL meets/improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments
  • Ensure proper maintenance of the facility, equipment and infrastructure in accordance with regional guidelines and company image
  • Ensure Operations team remain within cost targets and seek means by which to manage costs whilst maintaining/improving service and productivity levels.

Security Management
  • Oversee Security practices to ensure policies and business needs are met

Alignment with Regional Direction
  • Roll out projects to address regional and network imperatives and programmes
  • Implement the Operations component of Annual Operating plans in tandem with the Regional strategies
  • Ensure operational practices and procedures are compliant with regional and network operation policies

PeopleManagement
  • Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
  • Develop IKOs/KPIs with team members and monitor individual performance.
  • Consult performance appraisal.
  • Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
  • Identify training needs and opportunities to develop a highly skilled functional department.

YOUR PROFILE
• Exhibits an execptional degree of ingenuity, ,creativity, resourcefulness and empathy.
• Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
• Typicaly requires Bachelor of Degree in related discipline and or 3- 4 years of working experience and proven Supervisory Role.
OUR OFFER
• Strong career support in a international environment
• Great culture and colleagues
• Multifarious benefit program
Do you see a personal challenge in these versatile and reponsible tasks Then apply now!
We look forward to receiving your application!

About DHL

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