Service Delivery Manager

Service Delivery Manager

Agensi Pekerjaan EPS Consultants Sdn Bhd
6-9 years
Not Specified

Job Description



Location: PJ
Our Esteemed and Reputable Client is looking forService Delivery Managerfor their organization.
  • Responsible for getting services delivered to clients.
  • Responsible for specific IT services or accounts and ensures the effective delivery
  • Ensure SLAs are met
  • Monitor and report on service performance and discuss the results with the operations team and the client
  • Prepare service Improvement Plan if needed and is accountable for its implementation
  • Keeping clients satisfied with the company's services through managing projects, fixing any reliability issues and managing budgets.
  • Ensure that the delivery processes are efficient and cost effective and streamline them if necessary
  • Attend/ organize the service review meetings
  • Contribute to remediation plan and continuous improvement of the service delivery

Requirements:
  • Min2 years / prior experience inend user computing management, service delivery ormanaged services.
  • Min 3 years experience in people management.
  • ITIL Certified
  • Strong leadership and communication skills
  • Willing to travel within Klang Valley

Job Details

Employment Types:

Industry:

Function:

IT

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