Service Desk Agent (Vietnamese Speaking)

Service Desk Agent (Vietnamese Speaking)

Avensys Consulting Pte Ltd
Not Specified
Not Specified

Job Description

Job Description
Job Title: Service Desk Agent (Vietnamese Speaking)
Work Location: Menara TM, Kuala Lumpur, Malaysia
Roles & Responsibilities:
  • To provide a single point of contact for users.
  • Deals with management of both routine and non-routine incidents and requests.
  • Provision of first line support for incidents.
  • Takes ownership for listening to and understanding basic customer problems
  • Asking relevant questions to resolve typically known problems within required timescales.
  • Knows when problems are ‘beyond them and escalates so they can be resolved

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