Service Desk Analyst

Service Desk Analyst

Ctc Global Sdn Bhd
1-3 years
3000 - 4500 MYR

Job Description

Role and Responsibilities:

  • Responsible for receiving and logging all inbound calls and emails.
  • Provide immediate incident resolution or workaround to user.
  • Escalate incidents that are not solvable in Service Desk to the correct resolver group.
  • Take ownership of incidents from start through successful resolution.
  • Ensure service request are escalated to the correct resolver group.
  • Manage user expectation with timely follow up on pending incidents tickets.

Job Requirements:

  • Candidate must possess at least a Diploma or Bachelor’s Degree in Computer Science/Information Technology or equivalent
  • Experience in supporting Wintel desktop
  • Working knowledge in Windows Operating Systems, Mcafee and PC hardware
  • Good phone communication and interpersonal skills
  • Experience in First Level support Wintel desktop MS Office and Outlook
  • Fast Learner and high flexibility in adapting into fast rapid enviroment
  • Willingness to be on night shift
  • Willingness to work after office hours, weekends and on Public Holidays if situation demands
  • We welcome all Malaysian citizens to apply with us
  • Location of working: Cyberjaya

CTC Global Sdn Bhd (CTCG) is a wholly-owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation. ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both CTC and ITOCHU Corporation are listed on the Tokyo Stock Exchange, and have current market capitalisations of US$2.6 billion and US$18.6 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 40 years, starting from when it was CSA, then subsequently CSC and now as part of the CTC and Itochu Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers an extensive portfolio of systems integration solutions to enable businesses to operate more efficiently.

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