SERVICE DESK ANALYST(English, Cantonese & Mandari)

SERVICE DESK ANALYST(English, Cantonese & Mandari)

Agensi Pekerjaan Pasona Sdn Bhd
Selangor
3-5 years
3300 - 5300 MYR

Job Description


Job Description :
1. Be responsible for receiving, validating and logging client requests.2. Track requests and determine current activity on it.3. Analyse and interpret the requests to ensure the classification, prioritisation and escalation of the requests are correct.4. Work closely with colleagues to ensure the swift resolution of faults and the user and/or client are kept updated on the progress in relation
Required work experience :
3 – 5 years’ work experienceAt least 3 years’ work experience in Technology Industry and Call Centre environmentJapanese Native is a must

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