Service Desk Analyst - Mandarin Speaker

Service Desk Analyst - Mandarin Speaker

Apar Technologies Private Limited
Kuala Lumpur Selangor
0-5 years
Not Specified

Job Description

• Bilingual candidates Mandatory for Mandarin & English.
• Provide L1 Support for all applications.
• Must be able to raise & manage tickets in Service Now from start to end for all priorities to ensure that SLAs are met.
• Ensure user complaint is entered accurately in Service Now
• Ensure that all communication & steps performed are logged into Ticketing system promptly & completely
• Timely updates to users on the progress of the ticket
• Ensure critical issues are escalated to appropriate teams & management
• Must be able to troubleshoot user queries via calls, mails & multiple channels
• Must be able to answer phones from users professionally and respond to user inquiries and complaints.
• Must be able to handle installation, configuration & upgrading software
• Must be able to provide remote support and troubleshooting on user’s laptop/desktop issues, MS Office applications & other applications.
• Should possess excellent communication skills, including verbal with proper grammar.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.
• Flexibility to work in any shift

APAR Technologies

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