Service Desk Analyst

Service Desk Analyst

Techcom Solutions India Private Limited
Kuala Lumpur Singapore
1-6 years
Not Specified

Job Description

Demonstrated experience in negotiation skills (specifically in resetting Customer expectations, realigning KPI’s, etc.)
§ Practical experience in managing and delivering to Service Management disciplines (e.g. ITIL V3)
§ Demonstrated track record/career in I.T/Telecommunications
§ Strong proficiency in troubleshooting and resolving hardware, software and network issues;
§ Ability to clearly and concisely transfer technical and business knowledge to knowledge base, colleagues and Customers.
DESIRABLE QUALIFICATIONS AND EXPERIENCE:
§ Experience and competency in the above mentioned areas is critical but formal qualifications in these areas are desirable
§ Certificate 3 or 4 in Telecommunication systems or other relevant tertiary studies
§ Strong understanding and demonstrated commitment to process improvement, documentation and information sharing.
§ Understanding of network protocols for example TCP/IP, DNS, SSL and VPN
§ Previous experience using Service Now, HP SM7 experience

TECHCOM SOLUTIONS PTE LTD is a Total Solutions Provider - your best knowledge partner for servicing your total requirements in IT, People Management & Training and Business Process Management. We are a transactional technology provider with focus on Customised Integrated Solutions, Strategic Outsourcing & Professional Services and Client Communications. It is manned by professionals with a proven track record in the industry, combined with technical expertise & dedication.

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