Service Desk Engineer

Service Desk Engineer

Wipro Limited
Other - Malaysia
0 - 2 Years
Not Specified

Job Description

• Shift timing if any- 12 hours shifts (4 days working and 3 days offs)
• Detail JD -
 As a administrator, you should be able to respond to inquiries and requests for assistance with organization's computer systems or PCs
 Resolves customer inquiries for one or more products or services.
 Analyzes simple to moderate issues and determines appropriate technical area or vendor to resolve problems.
 Mainrains written documentation for each call
 Escalates complex problems to the next level of support as required by documented procedures
 Communicates efficiently and effectively with customers
 Responds to chat and other request tools for technical support
 Displays sesitivity to callers's needs and situations.
 Actively uses and updates the knowledge of product in order to resolve isssues.
 Understands and desires to meet individual and Service Center goals.
 Follow quality / security process defined for the engagement.
o Work address- Wipro Ltd 2300 Century Square Cyberjaya Malaysia 63000

About Wipro Technologies:
Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Business Process Services company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation, and an organization wide commitment to sustainability, Wipro has a workforce of over 163,000, serving clients in 175+ cities across 6 continents.
Our URL: WWW.WIPRO.COM

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Functions : IT

Industries : IT/Computers - Hardware, IT/Computers - Software

Skills/Roles I hire for: All IT skills, Java, Telecom, Semi conductor

level Hiring For: Junior Level, Mid Level, High Level

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