• Shift timing if any- 12 hours shifts (4 days working and 3 days offs)
• Detail JD -
As a administrator, you should be able to respond to inquiries and requests for assistance with organization's computer systems or PCs
Resolves customer inquiries for one or more products or services.
Analyzes simple to moderate issues and determines appropriate technical area or vendor to resolve problems.
Mainrains written documentation for each call
Escalates complex problems to the next level of support as required by documented procedures
Communicates efficiently and effectively with customers
Responds to chat and other request tools for technical support
Displays sesitivity to callers's needs and situations.
Actively uses and updates the knowledge of product in order to resolve isssues.
Understands and desires to meet individual and Service Center goals.
Follow quality / security process defined for the engagement.
o Work address- Wipro Ltd 2300 Century Square Cyberjaya Malaysia 63000
About Wipro Technologies:
Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Business Process Services company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation, and an organization wide commitment to sustainability, Wipro has a workforce of over 163,000, serving clients in 175+ cities across 6 continents.
Our URL: WWW.WIPRO.COM
Functions : IT
Industries : IT/Computers - Hardware, IT/Computers - Software
Skills/Roles I hire for: All IT skills, Java, Telecom, Semi conductor
level Hiring For: Junior Level, Mid Level, High Level
Simple body text this will replace with orginal content