Service Desk (Japanese or Mandarin Speaker)

Service Desk (Japanese or Mandarin Speaker)

Tek Infotree Sdn Bhd
Putrajaya
0-5 years
30000 - 40000 MYR

Job Description

a. Recording, prioritization and logging

• Request management: All service requests are recorded and logged until they are successfully completed
• via a ticket system you document requests and update them during the entire processing process
• Requests such as telephone calls, voice messages and e-mails are evaluated and prioritized
• Complaints, analyses or suggestions for improvement are also recorded in the minutes and processed until they are finalised or forwarded to the responsible interface
• the 1st Level Support categorizes a service request to support the 2nd Level Support and speed up its work: A request is assigned a level and a priority
 
b. Forwarding and communication

• Communication with the customer about the status of his request - communication and support until the problem is solved
• Classifications and prioritisations must always be communicated to the teams involved
• the Service Desk tracks the status of a request on behalf of the customer

Infotree Global Solutions

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