Proven experience as a help desk technician / Service desk – 1+ year ( Call taking profile)
Good understanding of computer systems, mobile devices and other tech products
Comfortable with rotational shifts & Weekends
Should have performed all Service desk activities (pending call follow up , vendor interaction , user interaction , etc.)..
Should have exposure to PC , laptop and printer troubleshooting (RIM).
Should have exposure to basic network troubleshooting.
Should have exposure to installation of software and application using installation tools.
Exposure to MS Outlook , MS word , MS excel and Media back up.
Good interpersonal , Analytical skills , Systematic and rational approach in identifying & understanding problems.
Willingness to learn and zeal towards providing desktop support and handling IT tickets.
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