Service Desk Lead & Analyst

Service Desk Lead & Analyst

Company Name Confidential
Other - Malaysia
4-14 years
60000 - 84000 MYR

Job Description

We are looking for a Service Desk Lead & Analyst for an ongoing long term project in Malaysia.

The Experience, Knowledge and qualifications you need:
• 1 to 4 years of service desk experience for Analyst role and atleast 1 to 2 years of experience as lead for Service Desk Lead role.
• Any experience in excellent customer service no matter what industry
• Experience in handling calls to support customers and resolve issues with stipulated time
• Experience in handling issues related to Outlook, Skype, VPN, Citrix, Desktop, Etc.,
• Experience in handling AD account lockouts Password resets basic software installation requests etc.
• Experience in using ServiceNow ITSM tool for logging tickets
• Good with Microsoft-based operating systems especially Windows 10.
• Knowledge; experience or a qualification in the ITIL Framework
• Experience of processes to keep improving service
• Experience of understanding customers, managing incidents and meeting business expectations
• Experience of maintaining a great service across different time zones
• Experience of the Microsoft 365 suite
• Experience of security tooling and of protecting networks that link to client devices

Interested, Candidates please share their resume at [Confidential Information] or call at 0327123119 for a confidential discussion.

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