Service Desk Specialist (Thai/Vietnamese/German Speaking) - Salary Up To RM 8K

Service Desk Specialist (Thai/Vietnamese/German Speaking) - Salary Up To RM 8K

Agensi Pekerjaan Asia Recruit Sdn Bhd
Selangor
3 - 10 Years
103067 - 137422 MYR

Job Description

Company Profile

We are representing one of the multinational manufacturer of scales and analytical instruments. It is the largest provider of weighing instruments for use in laboratory, industrial, and food retailing applications.

Job Description
  • Provides Level 1 & 2 technical support for all software and hardware within negotiated Service Level Agreements(SLAs).
  • Troubleshooting of IT related problems from software to hardware,
    such as Windows, Office Suite, laptops, desktops printers and mobile devices.
  • Logs all incidents reported via telephone, email or voice mail.
  • Attempts to troubleshoot and resolve all incidents reported.
  • Distributes and dispatches incidents to the appropriate support groups as needed.
  • Ensures timely escalation of user issues by gathering detailed information and assigning an appropriate priority level and resolution target.
  • Provides guidance and work leadership to less-experienced technicians.
  • Participates in special projects as required.
  • Coordinates and tracks all system level production down resolution as necessary per documented procedures.
Job Requirement
  • Degree or Diploma in any discipline but with keen interest in IT/Computer science with at least three years of Service Desk or Technical Support experience
  • Advanced ability to gather, monitor and document data
  • ITIL certification/knowledge would be added advantage
  • MCP certification would be desirable
  • Good knowledge of IT Service Desk operations. Proficiency with Service-Now.com is highly desirable
  • Required knowledge: Active Directory Services, MS Exchange, VPN, Network, MS Office suite 2010/2016, Roaming & Local Windows Profile, Spywares, Windows 10, O365
  • Excellent in IT troubleshooting skills
  • Excellent verbal and written communication skills in English.
  • Must be able to communicate either in Thai, Vietnamese or German language.
  • Must be willing to work on shift hours.
Interested candidate please send your profile to [HIDDEN TEXT]
Only shortlisted candidate will be notified.

It is Asia Recruit's (www.asiarecruit.com.my/) vision to enrich people's lives through a better employment opportunities and to provide companies with quality HR consultancy and solutions that help them to get the right candidate, increase productivity, improve efficiency and manage the bottom line.
We represent our clients, locally and internationally from small to large multinational organisations from various industries such as oil and gas, manufacturing, call centre, telecommunication, healthcare, technology, FMCG and many more with specialisation in the areas of human resources, accounting, customer service, engineering, IT, administration, sales, marketing, etc.
Our established client is looking for dynamic and result oriented candidate to fill their current job opening.

Interested candidates are required to apply online or email your resume to careers@asiarecruit.com.my . Only short-listed candidates will be notified.

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