Service Desk

Service Desk

Wipro Limited
Other - Malaysia
0-5 years
Not Specified

Job Description

Candidate must know either of below languages:

• Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
• Experience in PC Hardware configuration
• Experience supporting LAN’s, PC operating systems and desktop software
• Experience using a variety of PC software including Microsoft Office Suite,
• Microsoft Exchange, Windows XP, TCP / IP, and UNIX
• Certification as a MCP desirable but not mandatory
• Certification as a MCSE desirable but not mandatory
• Previous experience with internet customer support would be desirable
• Knowledge/Experience in administration of a LAN environment is desirable
• Knowledge/Experience in Security Administration utilizing Active Directory and Group Policy is desirable
• Knowledge and understanding of end user requirements
• Strong customer service orientation Self-Starter
• Good listening skills & Ability to analyze and solve technical problems
• Strong problem analysis, resolution, and writing skills
• Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills
• Professionalism and customer focus Ability to perform in adverse situations
• As an Analyst / Administrator, you should be able to monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
• Handle first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels.
• Timely escalation of incidents to higher level when required. Log files monitoring for errors.
• Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement
Mandatory Language Skill: Prior SD experience and excellent English speaking skills

Wipro is an IT Multinational with over 150000 employees present globally. Please visit our website for company details.

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